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Lawrence Seltzer
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May 4, 2017 at 10:41 am
My client is running 4.9.38.p and in a new event they cannot add ticket types. THey click on the button to add a ticket, and the screen refreshes without any change. I looked this up in support and you recommended disabling all plugins. I did, and there was no change in behavior. I then enabled all plugins and changed the template to twenty-fifteen and again there was no change in behavior.
What can I do now?
Thank you.
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Tony
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May 4, 2017 at 11:04 am
Hi there,
If you open up Chrome dev tools
(or similar) on the event editor does it show any errors within the ‘console’?
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Lawrence Seltzer
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May 4, 2017 at 12:03 pm
The following errors are in the console:
JQMIGRATE: Migrate is installed, version 1.4.1 load-scripts.php:9:542
TypeError: a.ui is undefined[Learn More] load-scripts.php:32:126
<anonymous> https://thebrownstoneny.org/wp-admin/load-scripts.php:32:126
<anonymous> https://thebrownstoneny.org/wp-admin/load-scripts.php:32:103
<anonymous> https://thebrownstoneny.org/wp-admin/load-scripts.php:32:2
ReferenceError: Backbone is not defined[Learn More] fusion-builder.js:3:18232
<anonymous> https://thebrownstoneny.org/wp-content/plugins/fusion-builder/js/fusion-builder.js:3:18232
TypeError: $.ui is undefined[Learn More] jquery-ui-timepicker-addon.js:15:2
<anonymous> https://thebrownstoneny.org/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/scripts/jquery-ui-timepicker-addon.js:15:2
<anonymous> https://thebrownstoneny.org/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/scripts/jquery-ui-timepicker-addon.js:8:3
<anonymous> https://thebrownstoneny.org/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/scripts/jquery-ui-timepicker-addon.js:4:2
TypeError: $(...).draggable is not a function[Learn More] ee-dialog-helper.js:57:17
<anonymous> https://thebrownstoneny.org/wp-content/plugins/event-espresso-core-reg/core/admin/assets/ee-dialog-helper.js:57:17
fire https://code.jquery.com/jquery-1.11.3.js:3148:10
fireWith https://code.jquery.com/jquery-1.11.3.js:3260:7
ready https://code.jquery.com/jquery-1.11.3.js:3472:3
completed https://code.jquery.com/jquery-1.11.3.js:3503:3
Note that I tried duplicating the event and still got the same results.
I then tried a new event, and got the same results.
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Lawrence Seltzer
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May 4, 2017 at 12:19 pm
FYI: I tried this on my other site gatewaysonline.org and it worked fine.
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Josh
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May 4, 2017 at 1:10 pm
Hi Lawrence,
The errors from the console indicate that there are some conflicts caused by the theme or another plugin. If you temporarily switch to the default theme and temporarily deactivate the other plugins does it allow you to add ticket types?
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Lawrence Seltzer
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May 4, 2017 at 1:44 pm
As I wrote, I DEACTIVATED ALL plugins (except EE4) and it did not work. I then downloaded 2015 and activated this theme, also with the same result.
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Josh
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May 4, 2017 at 2:19 pm
If you deactivated all of the plugins, why does the error message include a call to a script from the fusion-builder plugin?
ReferenceError: Backbone is not defined[Learn More] fusion-builder.js:3:18232 https://thebrownstoneny.org/wp-content/plugins/fusion-builder/js/fusion-builder.js
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Lawrence Seltzer
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May 4, 2017 at 2:21 pm
Good question. Fusion Builder is part of AVADA, which was and is not activated (though it is installed).
I tried again, this time deactiving all plugins and at the same time setting the theme to 2014. It worked.
OK. I know what I am supposed to do next. Hopefully I will narrow it down to a particular theme or plugin.
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Lawrence Seltzer
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May 4, 2017 at 3:13 pm
NOt getting anywhere. 2014 works. AVADA SHOULD work, as it does work on my other site http://www.gatewaysonline.org. But here on thebrownstoneny.org it causes the same failture. The other (original) theme also causes a problem, but I do hope to switch to AVADA (perhaps I will do so today).
I reinstalled all plugins, set the theme to 2014, physically deleted the AVADA-related folders in filemanager, and the ticket system works.
What do I do now? I know AVADA works. Just not right now on this website?!
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Josh
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May 4, 2017 at 3:21 pm
There may be a setting within the Avada theme or a setting within its family of fusion-builder plugins that needs to be changed so that it doesn’t try to load some of its scripts onto pages of the admin.
So since you have things working OK on the one site, you can check the Avada and Theme Fusion settings panels on the site and compare the settings to the site you’re having troubles with.
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