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Lisa Sager
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April 21, 2016 at 10:11 am
Hello,
Two days ago our website (EMDRtrainingcenter.com) was working fine on WordPress 4.4.2 and EE Version 4.6.31.p. We have not made any changes to our website in 6 months. Today when we accessed it, all we saw was a white error message screen. We also could not access the WordPress Dashboard. After hours with our website host (Bluehost) it appears to be a custom Twitter widget w/in EE that is creating the error.
We have tried updating to WP 4.5, to no avail. Our theme does not have an update available, so that is not an option.
We disactived EE and the website was able to load but send an error message.
Bluehost “commented out the twitter file requirement liosted in this file public_html/wp-content/themes/greenearth-v1-06/functions.php on lines 117 and 118”. This allowed the website to become active again. However, at this point if I activate EE the WP Dashboard becomes inaccessible.
I thought it might help for us to install the latest version of EE. However, I do not know how to do this without the WP Dashboard.
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Josh
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April 21, 2016 at 11:08 am
Hi Lisa,
Was the Twitter widget something that was added as a customization? The reason I ask is because Event Espresso doesn’t include a Twitter Widget.
Here’s what you can do to do regain access to the site and re-install Event Espresso:
1) You deactivate the plugins by following this guide:
http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
2) Then you make a backup of your old copy of Event Espresso (just in case there were customizations made to it). Then you delete it since something isn’t right if it’s taking down the WP Dashboard.
3) You back up the database.
4) You download a copy of the current version of Event Espresso 4 from your account page and install the plugin with the zip file on the WordPress plugins page.
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Lisa Sager
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April 21, 2016 at 2:46 pm
Josh,
I took your advise and deleted the older version of EE and installed the current version. Everything seems to be working well now. That’s a relief! Thanks!
Only problem left is that the Visual Editor doesn’t seem to be working right. I can only view the text if I select it with my cursor. It is also only showing the script, not the editor view. Any ideas?
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Tony
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April 22, 2016 at 4:50 am
Hi Lisa,
That’s usually caused by a JavaScript error being thrown on the editor page.
If you open up Chrome Dev tools and load the editor, so you see any errors within the ‘console’ section?
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Lisa Sager
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April 22, 2016 at 2:40 pm
Here are the error messages
post.php:5069 Uncaught TypeError: tinymce.$ is not a function
load-scripts.php:767 Uncaught TypeError: j is not a function
I am not a developer so I have no idea what that means. 😉
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Lisa Sager
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April 22, 2016 at 2:41 pm
By the way, I tried the editor in IE and Chrome.
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Lorenzo Orlando Caum
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April 25, 2016 at 5:04 am
Hi Lisa,
Another plugin may be contributing to the event editor not loading correctly.
What happens if you temporarily deactivate all plugins and reactivate Event Espresso 4? Does the event editor then work?
If so, reactivate a few plugins at a time and then re-test to pinpoint the source of the conflict.
—
Lorenzo
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