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David St. Charles
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November 4, 2013 at 7:01 pm
When I run the update script through WordPress, I get the following error:
An error occurred while updating Event Espresso: Update package not available.
Please advise.
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Dean
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November 5, 2013 at 1:13 am
Hi David,
Sorry for any trouble. I have reset your licence key. Please go to the General Settings page and cut out the licence key. Save the settings. Add the key back and re-save. This should resolve the issue, but if it hasn’t within 24 hours, please advise.
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David St. Charles
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November 5, 2013 at 8:08 am
Thank you for resetting. I followed your instructions and I’m still getting the same error. Are you saying it could take up to 24 hours to work?
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Josh
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November 5, 2013 at 8:32 am
Hi David,
Not sure what Dean meant by that. Can you let us know what the active plugins are on this site so we can investigate this?
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David St. Charles
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November 5, 2013 at 8:51 am
Here is a screenshot of the active plugins.
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David St. Charles
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November 5, 2013 at 8:52 am
Well, it looks like the image did not post. Here is a direct link to the screenshot.
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David St. Charles
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November 5, 2013 at 8:53 am
Looks like that didn’t work either. I guess this text editor is stripping out the html?
Lets try this:
http://s17.postimg.org/ioo4gchvj/active_plugins.jpg
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Josh
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November 5, 2013 at 12:21 pm
Hi there,
I looked into this further. Is the key set somewhere on another site? It looks like our servers were also getting pinged by greyghost5k.com/new.
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David St. Charles
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November 5, 2013 at 1:36 pm
Hi Josh, I see what’s going on. The url greyghost5k.com/new was the development directory for when were building the site. The path to the site is now in the root. greyghost5k.com. Everything got moved to the root once we went live to the site. Including the database. You can check this by pulling up that url. you will get a 404 page.
How can this get fixed?
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Josh
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November 5, 2013 at 2:05 pm
I’ll try setting up a brand new key for this account. Did the updates work before the site was moved?
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David St. Charles
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November 5, 2013 at 3:52 pm
There was never an update during development. Thank you for resolving this for us.
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Josh
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November 6, 2013 at 9:59 am
You’re welcome.
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David St. Charles
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November 7, 2013 at 6:28 pm
Josh, just checking back with you. Are you able to provide a new key that works? Thanks.
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Dean
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November 8, 2013 at 1:17 am
Hi David, there is a new key in your account now.
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David St. Charles
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November 12, 2013 at 1:22 pm
That fixed it! Thank you both for the great support!
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