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Trying to send custom emails based on ticket selected.

Posted: January 13, 2017 at 9:42 am

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imran nathani

January 13, 2017 at 9:42 am

As a not for profit its important for us to have a couple of options for our events.

If an event costs 30 we have a ticket for 30 that is the ticket price for that event.
We have an option for people to select a ticket for 0 as part of a fund that we have set up to cover the cost of people coming to events.

We do have a google form we use to track and ask them a couple of questions, if the event is a higher cost then there is an application process to access the funds.

I was wondering if there was an option to send out a different email if someone selected the 0 ticket instead of the 30 ticket.

Thanks


Josh

  • Support Staff

January 13, 2017 at 10:14 am

Hi there,

The option to send out a different email actually gets set for each event. So one way to use that feature is you set the other ticket to have its own event.


imran nathani

January 13, 2017 at 10:18 am

Okay, is there a way to display the description of the ticket in the confirmation email? I could add the link to the google form there.

Can I set up the event in such a away that if you were to select the $30 ticket you would be auto approved, but if you selected the 0 ticket you arnt auto approved till an admin goes in and approves you. And is there a way to set up emails based on if you are on the wait list vs approved?


Josh

  • Support Staff

January 13, 2017 at 12:20 pm

Okay, is there a way to display the description of the ticket in the confirmation email?

Yes, in the message templates editor there’s a [TICKET_LIST] section you can edit, and you can use the [TICKET_DESCRIPTION] short code in that section.

Can I set up the event in such a away that if you were to select the $30 ticket you would be auto approved, but if you selected the 0 ticket you arnt auto approved till an admin goes in and approves you.

Default registration status can be set per event, not per ticket.

And is there a way to set up emails based on if you are on the wait list vs approved?

There’s a “Registration Not Approved” message type that gets sent out when the registration needs admin approval. There’s also a “Registration Approved” message type that gets sent out when the registration is approved.

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