Support

July 14, 2015 at 1:03 am

Hello. We attempted to renew our subscription from the account page after logging in and received this message :

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“If you purchase this product (EE4 Personal License) you will be downgrading from your current license. This means you will lose access to the following products from your previous license:

EE4 Events Social Sharing Add-on
EE4 Infusionsoft Integration
EE4 MailChimp Integration
EE4 Events Table View Template
EE4 Events Grid View Template
EE4 Events Calendar Add-on
Custom Template Add-on
JSON API Add-on
Event Espresso
Ticketing Add-on
Recurring Events Manager Add-on
Social Media Buttons Add-on
Events Calendar Add-on
Roles and Permissions Basic Add-on
Multiple Event Registration Add-on
Custom Files Add-on
Social Coupons Integration
EE3 MailChimp Integration
WP User Integration
If you wish to adjust your account to not include the above products in your purchase and just keep what’s included with the provided package then please Contact Support and we’ll make the necessary changes to your account.”

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Not sure what this means as we do not wish to downgrade, just want to renew what we have. We are set to expire by 7/19. Would appreciate help as soon as superhumanly possible. Thank you!