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Ccrisler
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December 15, 2019 at 11:07 am
We’re charging a small percent surcharge on the total (multi-event) order to cover credit card charges, we’re a non profit so no local or federal tax is charged. I can’t seem to get the surcharge to apply to the order. I feel like I’m missing something simple and obvious but I’ve tried everything I can think of short of.
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Tony
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December 16, 2019 at 3:25 am
Hi there,
Currently, we don’t officially support adding surcharges onto specific payment methods (which you would need so that it was only added for card payments), so may I ask how are you trying to add the surcharge onto the event(s) currently?
We have a snippet that can be used to add a registration question that asks how the user will pay and if they select Card it will add a surcharge onto the transaction, however, 2 things to note when using that option is:
1. It can not be removed from the transaction so if they select card and then decided to pay via check/cash/etc you would need to create a new registration to remove the surcharge.
2. It relies on honesty from the user, they could select check on the registration form and then select the card payment on the payment options.
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Ccrisler
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December 16, 2019 at 3:54 pm
We’re a little non-profit and as of right now we’re only offering online payment. The amount we want to charge is just enough to cover the expense of running the transaction. There’s always the chance that the powers that be will realize we need to offer both check and cash options.
In cases like this is it more common to just have a flat fee? Like an “admin fee” or something like that? Can our “admin fee” be a percent?
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Josh
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December 16, 2019 at 5:12 pm
You can add a percent surcharge to every ticket, which can set to cover your fees.
Here’s how to set a default surcharge:
1) You go to Event Espresso > Pricing and click “Add New Default Price”
2) Select “Percent Surcharge” then complete the other form fields (you can input the percentage into the amount field e.g. input 3 and the surcharge will be 3%)
3) When you go to add a new event the tickets will automatically have the surcharge added.
Existing tickets in existing events can be manually edited to also include a surcharge:
1) You go to edit the event
2) click the gear icon in the price editor
3) click “Add Price Modifier”, select Percent Surcharge and complete the remaining fields
4) Click the “Update” button to save changes
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