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Alejandra Quezada
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May 16, 2014 at 5:52 pm
Hey,
I’m having trouble with the final setup of my tickets. First, the email registration is sent to attendees but not the mail with their tickets. Also, while the mobile app shows my event, it displays no attendees, even when the webpage shows several attendees which have completed their registration and payment. When I try reading the codes, it tells me the registration isn’t recognized.
Also, do you know how can I change the ¨sender¨ so emails aren´t send by ¨Wordpress¨?
Thanks
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Tony
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May 19, 2014 at 5:12 am
Hi Alejandra,
Also, do you know how can I change the ¨sender¨ so emails aren´t send by ¨Wordpress¨?
If you go to Event Espresso -> General Settings. Find under Email Settings you’ll find ‘Use fancy email headers?’ set that to Yes and save the settings.
The emails will then use your Company name under General Settings for the ‘From’ name.
Regarding the mobile app, is this using the iOS or Android app?
Do you have the latest version of the JOSN API installed? (Currently 2.1.1.P)
I also notice the site is running WP-Super-Cache, have the Event Espresso critical pages been added to the do not cache list?
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Alejandra Quezada
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May 19, 2014 at 8:46 am
Hello Tony,
Which are the EE critical pages?
Also, I have the following problem: once users register and pay, they’re correctly saved as attendees in our webpage. However, they’re not receiving their tickets via email.
Is there any option I have to enable to achieve this?
Thanks
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Tony
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May 19, 2014 at 9:25 am
Within EE3 the critical pages would be:
/event-registration/
/transactions/
/thank-you/
/registration-cancelled/
You’ll need to add that to Settings -> Wp Super Cache -> Advanced Tab, you’ll find a field for strings you chose not to cache, add those pages above to that field, like so – http://take.ms/68VFP
Then Save the strings and Clear the cache.
The tickets are not sent within a separate email, but you can include the ticket link within the default confirmation email.
Go to Event Espresso -> General Settings. Email Settings. You’ll find the Default Confirmation Email there. Add the [ticket_link] shortcode within that email.
When doing this I would recommend setting the option ‘Send registration confirmation emails before payment is received?’ to No. That way attendees will only receive both the confirmation email and event tickets after completing payment.
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Alejandra Quezada
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May 19, 2014 at 9:32 am
Thank you Tony, really. You’ve got a great support system.
I’ll try the mobile app again and let you know if I keep having trouble with it.
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Alejandra Quezada
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May 21, 2014 at 9:42 am
Hey Tony,
I’m still having trouble with the mobile app. I already checked and have the latest version installed.
The mobile app shows my events, but lists none of my attendees. When trying to scan them, it tells me they aren’t registered.
How can I fix that?
Also, I would like to know:
1. Is it possible to scan attendees qr code before the event starts or, the system doesn’t allow it?
2. Which is the maximum number of scans allowed by the system.
3. What to do in case of an emergency in the middle of the event? (As, the app stops working).
4. How can I hide the amount of tickets still available from visitors in the registratio page?
Thanks
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Josh
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May 21, 2014 at 2:00 pm
Hi Alejandra,
I’ll follow up with each of your questions below:
The mobile app shows my events, but lists none of my attendees. When trying to scan them, it tells me they aren’t registered.
How can I fix that?
It depends, can you let us know if you are using the Android app or the iOS app?
Also, I would like to know:
1. Is it possible to scan attendees qr code before the event starts or, the system doesn’t allow it?
Yes, they can be scanned at any time.
2. Which is the maximum number of scans allowed by the system.
It’s unlimited as long as your battery on your mobile device hasn’t run out.
3. What to do in case of an emergency in the middle of the event? (As, the app stops working).
I’d recommend having at least one printout of the attendee list on hand in case of any power/network/device/app failure.
4. How can I hide the amount of tickets still available from visitors in the registration page?
This can be done with CSS. To hide completely you’d add something like this to your custom stylesheet:
.spaces-available {
display:none;
}
There are other things that you can do like display a message that spaces are available (but no number). This is covered in the documentation is this section:
https://eventespresso.com/wiki/how-to-customize-your-available-spaces-text/
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Alejandra Quezada
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May 21, 2014 at 3:06 pm
Hey Josh,
Its the IOS app, I’ve downloaded it for iphone and ipad and the situation is the same.
Thanks
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Tony
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May 22, 2014 at 5:18 am
Hi Alex,
Can you share temporary login details so we can test the apps please?
So so please use this form:
https://eventespresso.com/send-login-details/
Also if you go to Event Espresso -> API Settings. Set ‘Allow Public API Access?’ to Allow and save the settings, we’ll be able to view you API output to see if we notice any issues.
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Alejandra Quezada
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May 23, 2014 at 10:35 am
Thanks Tony,
Ok. I’ve done what you requested.
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Josh
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May 23, 2014 at 6:10 pm
Hi Alejandra,
It turns out in the Event Espresso > API settings the Events and Attendees API limit field values were blank. This essentially sets the limit to 0, which is why you didn’t see any attendees. I went ahead and set those to 500 now, and the app is working fine now. You can adjust those limits accordingly.
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