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David Zack
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October 30, 2014 at 11:23 pm
I have EE 4 installed on the site http://iverbe.com. For one event (http://iverbe.com/events/thanksgiving-2014-camp/) I have a few ticket opions. Someone can register for all three days, or for individual days.
Several people have done this, but suddenly, if you select two days, when you click through to register, only one day is listed.
Anybody know what might cause this?
Thanks
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Dean
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October 31, 2014 at 2:16 am
Hi,
You have set it so the person can only register two tickets for that event, so the following error occurs:
An error has occurred:
You have attempted to purchase 3 tickets.
The registration limit for this event is 2 tickets per registration, therefore the total number of tickets you may purchase at a time can not exceed 2.
In the event editor is an option titled “Maximum number of tickets allowed per order for this event:” which is on the right hand side, just below the update/publish button. Changing this figure to 3 or more should resolve the issue for you.
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David Zack
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October 31, 2014 at 2:34 am
That was my first thought. Except that two is not greater than two. That’s what struck me as odd. If I select one ticket for the first day and one for the second, that’s two tickets. If the limit is two, I should be able to purchase two…
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David Zack
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October 31, 2014 at 2:35 am
And if I bump the limit to three, I still get the same results, where only the first ticket appears in the checkout page.
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Tony
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October 31, 2014 at 9:33 am
Hi David,
Can I just confirm that you are referring to the section highlighted please? http://take.ms/KjD1w
I selected Day 1 and Day 2 in that registration. However if you scroll down you’ll find the other ticket listed after the registration details – http://take.ms/neNmP
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David Zack
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October 31, 2014 at 10:06 am
You’re right. Then it looks like I’m doing this the wrong way. When someone registers, they’re only registering a single person. Is there a way to do this so that one person can buy multiple days, rather than registering the primary info as multiple attendees?
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Lorenzo Orlando Caum
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October 31, 2014 at 12:00 pm
Hi,
If a single registrant purchases multiple tickets and the question groups for additional attendees are off, then those tickets will be associated with that attendee.
If you are trying to remove the messaging for #attendee 2, #attendee 3, etc — that isn’t currently possible without making changes to the core plugin.
—
Lorenzo
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David Zack
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October 31, 2014 at 12:11 pm
I understand that. But I don’t understand why the first ticket is listed on the top of the registration page, then the second ticket is listed at the bottom and labeled Attendee #2. Is there any way to display those together? It’s rather confusing for the customers the way it is now…
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Tony
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November 1, 2014 at 9:20 am
Hi David,
Event Espresso currently considers each ticket to be for an individual attendee, we have an open ticket to address use cases such as these within EE4.
Currently the solution I would recommend is to simply hide those extra details using CSS. For example, adding these two CSS rules:
.spco-attendee-panel-dv:not(:nth-of-type(1)) {
display:none;
}
.spco-ticket-info-dv {
display: none;
}
Will display that registration form like this – http://take.ms/PocDo
Notice the ticket information has been hidden, as has the Additional Attendee information.
However to note the CSS3 selector :nth-of-type() only works with supported browsers
We recommend using either the My Custom CSS or Reaktiv CSS Builder plugins to add custom styles such as these.
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