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Cam Hart
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November 25, 2014 at 12:53 pm
Hi, I’ve purchased EE4, but it seems that I don’t have an active support license. Therefore I’m unable to update my EE to 4.4.5.
I don’t want to purchase support, as I’ve already purchased the product, and should have a year of free support, is that right?
I had created an account prior to purchase to test drive EE, and maybe that is the conflict? Could someone at EE please contact me to help me get this sorted out?
Thanks!
-Cam Hart
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Lorenzo Orlando Caum
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November 25, 2014 at 2:25 pm
Hi Cam,
Your purchase is actually for a support license. It sounds like it may be under a different account (different email).
This is a public support forum so could you please contact sales through the email below:
sales [at] eventespresso.com
They will be able to answer any of your account questions privately and ensure that you login to the correct account.
Cheers
—
Lorenzo
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