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Andy Buck
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August 22, 2021 at 10:23 pm
Hi,
My client is having problems transferring participants – Please see below
Are you able to assist what the issue could be ?
I’m unable to transfer participants from one course to another. Could it have something to do with the ticket exchange add in/attendee mover on Event espresso. I suspect this may have been impacted by the recent updates?
As an example, I’m trying to exchange Simon Austin from the Perth course to the Barossa course and when I try to select a new event, no options area available.
I’m moving up to 10 people a day, so I really need this. Any ideas?
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Tony
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August 23, 2021 at 5:06 am
Hi there,
The attendee mover add-on uses the REST API to pull in the data for the dropdowns and looking at the site linked to your license it looks like the REST API is throwing a fatal error.
You can view this if you go to {domain}/wp-json/
If you check your servers error logs, does it show a fatal error from around the time you load the page?
If so, can you post that error here, please?
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Andy Buck
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August 23, 2021 at 8:18 pm
Hi Tony,
Thanks for your help with this
Please find the error log file below – I just zipped it up
https://etmcourse.com/error_log.zip
I hope this helps
Kind Regards,
Alex
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Andy Buck
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August 23, 2021 at 9:19 pm
Hi Tony,
I have managed to resolve, it I found the fatal error in the logs and fixed it.
So all is good
Cheers,
Alex
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Hazel Apuhin
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August 26, 2021 at 12:56 am
That’s great to hear. I am glad that you’ve managed to resolve the issue. Please let us know if you need anything else.
Thanks!
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