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Christian Rogers
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September 13, 2016 at 1:41 pm
Hello,
I have been using Event Espresso for about six months now. I noticed that when our customers registered, emails were going to myself and one other person but not our primary registration person. I contacted Event Espresso about this and they suggested a few options for other transactional services (one of those being SendInBlue). I set up SendInBlue and everything worked well for a while. Then about two weeks ago the emails stopped. I then did the following things
– I went online and made sure everything was up-to-date (WordPress and Plugins)
– I sent a test transaction from the SendInBlue setup. It went through
– I downloaded the Check Email plugin and tested it and it went through
– I sent a test transaction through Event Espresso and got the following error:
The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (christianbrogers@gmail.com) or “from” address (Great Seminars & Books ) is invalid.
EE_Email_messenger – _send_message – 366
The test message was not sent
Messages_Admin_Page – _do_test_send – 2472
It would seem that Event Espresso is using Wp-Mail to send emails and it is not working. Any help would be appreciated, as our customers are not receiving email notifications.
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Josh
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September 14, 2016 at 1:40 pm
Hi there,
The From address in those emails is invalid, because (Great Seminars & Books ) is not an email address. You can fix by going into the message templates and putting a valid email address into the From: fields of the message templates you use.
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