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fatimaph
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October 1, 2016 at 7:50 pm
I have an event with about 26 ticketed items, when a user goes over 12 tickets it appears that the url directing the transaction to paypal is truncated or no coded correctly in some way, what we get is a white page on paypal
Here is the string when it fails:
https://www.paypal.com/cgi-bin/webscr
when the transaction is successful it has something like this
https://www.paypal.com/webapps/hermes?token=39N73162VJ206402W&useraction=commit&rm=2&xclick_params=bG9naW5fZW1haWw…..etc.
i have tried multiple things, enabling IPN on the paypal site, changing the transaction page template on my site, configuring a ssl certificate so that transactions can come back all this to no avail.
my transactions are not even making it to paypal. can someone please direct me in the right direction to correct this.
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fatimaph
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October 1, 2016 at 7:52 pm
I should add that i’ve also confirmed the WP Cache settings exclude the event espresso pages indicated in the documentation.
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Josh
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October 3, 2016 at 10:59 am
Hi there,
Can you clarify whether everything works if you only buy one ticket, or less than 12 tickets?
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fatimaph
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October 3, 2016 at 12:56 pm
Yes an order of 12 ticketed items or less transfers over successfully to PayPal and updates payment status and registration for user. Anything over fails completely.
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Josh
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October 3, 2016 at 3:28 pm
Thanks for the update. Can you re-send the redeem a support token form and be sure to include temporary (S)FTP credentials?
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