Support

April 20, 2015 at 3:29 am

Hi there,

Did the registration status update to ‘Approved’ even though the transaction remained ‘incomplete’?

April 20, 2015 at 12:34 pm

Hi, there was an update for the WP User Integration some time ago and there have been several updates for Event Espresso 4 since your version.

Could you backup your site and update to the current release?

https://eventespresso.com/wiki/ee4-changelog/#4.6.20

—
Lorenzo

April 20, 2015 at 2:51 pm

Hi, in the screenshot that you shared (this is a cropped version) — there is a reference to WP User Integration:

http://cl.ly/image/1D1z0h313S2F

Were you using it earlier this month and then turned it off?

—
Lorenzo

April 23, 2015 at 9:08 am

Yes, the registration status shows “Approved”. The image I provided in my previous post also shows: “Your payment is approved.”

The individual payments status does not effect the registration status. They are linked, but having a payment that is approved does not automatically mean your registration status is Approved 🙂

I wanted to check that the IPN had switched the registration status to Approved even thought the Transaction status is Incomplete.

It isn’t normal but I suspect is caused when both the IPN hits the site and the user returns to the site, both at exactly the same time. However if the registration status has been set to Approved, then that attendee applies to the event so has their place within the attendee limits.

Is you default registration status within the event ‘Pending Payment’? – http://take.ms/RDrf5

Has this only happened to a single registration or all of them?

April 26, 2015 at 9:52 pm

Hi guys,

I’m having the exact same problem and it’s happening to at least 1 in 5 credit card transactions and it’s been happening for sometime. I upgraded to EE4.6.23.p over the weekend but I still seem to be having the same problem. We are using Mijireh for our hosted checkout and eway.com.au as our payment gateway to CBA.

Just to be clear the Registration and Payment are approved, the registrant is getting their Event Payment Details, Event Registration Details and Your Ticket email notifications but the Transaction status is left as incomplete.

The result from Mijireh looks like:

{
“order_number”:”45D89BD97B304A4FA4A92A8C”,
“email”:”===REMOVED===”,
“first_name”:”===REMOVED===”,
“last_name”:”===REMOVED===”,
“mode”:”live”,
“status”:”pending”,
“subtotal”:”230.0″,
“tax”:”0.0″,
“shipping”:”0.0″,
“discount”:”0.0″,
“total”:”230.0″,
“return_url”:”http://sydney.anglo-indian-reunion.com/registration-checkout/?step=payment_options&action=process_gateway_response&selected_method_of_payment=mijireh&spco_txn=5377″,
“meta_data”:{

},
“order_date”:”2015-04-27T13:28:40+10:00″,
“ip_address”:null,
“items”:[
{
“name”:”Adult/Child – Meet and Greet”,
“quantity”:1,
“price”:”40.0″,
“total”:”40.0″,
“sku”:”f95f5faee45d692511ab340e224947ee”
},
{
“name”:”Adult/Child – Family Day (Sports / Fun / Food) – BOOKING ESSENTIAL”,
“quantity”:1,
“price”:”0.0″,
“total”:”0.0″,
“sku”:”39dcc8cb328f81ead7806cf238337eaf”
},
{
“name”:”Adult/Child – Grand Concert”,
“quantity”:1,
“price”:”30.0″,
“total”:”30.0″,
“sku”:”53b75a1f9feba29489f925cf3635912b”
},
{
“name”:”Adult Only – Grand Ball”,
“quantity”:1,
“price”:”160.0″,
“total”:”160.0″,
“sku”:”400589ae6805908bd59800d66c96622d”
}
],
“checkout_url”:”https://secure.mijireh.com/checkout/45D89BD97B304A4FA4A92A8C”,
“authorization”:null,
“reference”:null,
“shipping_address”:{
“first_name”:”===REMOVED===”,
“last_name”:”===REMOVED===”,
“street”:”===REMOVED===”,
“apt_suite”:null,
“city”:”===REMOVED===”,
“state_province”:”New South Wales”,
“zip_code”:”2560″,
“country”:”Australia”,
“phone”:”===REMOVED===”
},
“billing_address”:{
“first_name”:”===REMOVED===”,
“last_name”:”===REMOVED===”,
“street”:”===REMOVED===”,
“apt_suite”:null,
“city”:”===REMOVED===”,
“state_province”:”New South Wales”,
“zip_code”:”2560″,
“country”:”Australia”,
“phone”:”===REMOVED===”
}
}

Regards

John.

website: http://sydney.anglo-indian-reunion.com/

May 5, 2015 at 3:13 am

Hi John,

I’m not sure if that registration is real, but when I clicked the link I did view the registration, so I have removed it from public view.

The response you posted from Mijireh shows:

“status”:”pending”,

rather than

“status”:”Complete”,

If you look at the transaction now, is the status still ‘Incomplete’?

May 11, 2015 at 3:09 am

Hi John,

Thank you for the link, I have created a ticket for our developers to investigate this.