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Jason Rampe
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July 17, 2014 at 3:43 pm
Hello,
My client got in touch today reporting that all of the registrations for a specific event have a “Failed” transaction status. I cross checked the payments on PayPal and all of the payments for these registrations have been successfully processed.
What’s strange is that transactions for other active events are being marked as Successful. Additionally, I just created a test event and was able to submit payment and see the transaction status update to Successful.
I compared this event with the others and there is no difference other than ticket pricing and copy/text.
This isn’t the first time we’ve had a problematic event that required us to delete and re-create in order for it to work properly.
Does anyone have advice on where I can start troubleshooting?
We’re running WP 3.9.1 with EE 4.2.3.
Thank you.
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Lorenzo Orlando Caum
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July 17, 2014 at 4:10 pm
Hello,
Please backup your site and update to the latest version of Event Espresso 4 at 4.2.8:
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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Jason Rampe
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July 24, 2014 at 11:25 am
Hi Lorenzo,
Just updated to the latest version and am still experiencing the issue. What are the next steps?
Thank you.
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Lorenzo Orlando Caum
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July 24, 2014 at 3:29 pm
Is the IPN setup?
It should be processing and updating correctly:
http://cl.ly/image/3A3H0m3C3x02
You mentioned that its happening for a single event — is there anything significantly different about this event as compared to the others?
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Lorenzo
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Jason Rampe
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July 24, 2014 at 4:10 pm
Yes the IPN is setup and working correctly as transactions are coming in from another event and being marked as complete. I’m not seeing any differences between the events other than the basics: title, description, feat. image, etc.
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Lorenzo Orlando Caum
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July 24, 2014 at 8:21 pm
Do you have a link to the specific event that is failing?
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Lorenzo
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Jason Rampe
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July 25, 2014 at 5:38 am
Here’s the event in question: http://tawonga.org/events/oakland-jewish-heritage-night/
Here’s a similar event that was working (it’s sold out now): http://tawonga.org/events/san-francisco-giants-jewish-heritage-night/
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Josh
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July 25, 2014 at 1:15 pm
Hi Jason,
Is this happening with PayPal or PayPal Pro?
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Jason Rampe
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July 26, 2014 at 5:53 am
Hi Josh,
We’re using PayPal Standard to collect payments.
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Lorenzo Orlando Caum
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July 26, 2014 at 7:57 am
Hi,
I didn’t see another paid event to compare against but could you adjust the title and ticket name and test again?
Oakland A’s Jewish Heritage Night –> Oakland A Jewish Heritage Night
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Lorenzo
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Jason Rampe
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July 26, 2014 at 12:30 pm
That did the trick. So we have to avoid using punctuation? Or do you have a fix we could implemented for this?
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Lorenzo Orlando Caum
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July 26, 2014 at 6:29 pm
Hi,
It appears to be an issue with the PayPal systems:
http://paypaldev.org/topic/7188-paypal-ipn-apostrophe-bug/#entry26227
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Lorenzo
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