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TheiaStudios
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December 28, 2014 at 2:11 pm
Continuing Transaction Status Fail
EE 4 to Mijireh to Braintree and back.
Free events are all successful
Some registrations are successful most show a transaction status of Fail evenhtough the transaction has been processed successfully via Mijireh and Braintree.
My Testing and debugging has led me to look more closely at a possible timing issue. It appears that the transactions showing status fail all have a long processing time some ie
Start: Sunday December 28, 2014 10:16:41 am
End: 2014-12-28 10:19 am
Some are even longer up to 6 minutes.
Have you run across this issue before? Is their a limit that EE puts on the wait time for approval from the gateway???
Any suggestions.
Still trying to figure this out.
The few registrations that went ok were under 2 minutes.
thank you
Lori
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Sidney Harrell
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December 30, 2014 at 4:29 pm
The next thing to check would be whether Mijireh is sending a message to your EE install when those approvals from Braintree take more than 2 minutes. Do you have apache level logging, so you can see the incoming requests? That would tell us whether EE is getting a message from Mijireh.
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TheiaStudios
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January 3, 2015 at 9:21 am
Sidney thanks for helping!! I ran the script it is incrementing. Not sure what Godaddy is talking about caching the whole site with no exceptions.?? I don’t have apache level logging… I do have a transaction that failed last night.
Any other ideas… I am happy to have you login and see the latest fail.
lori
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TheiaStudios
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January 5, 2015 at 6:46 am
sydney, I have sent information to both mijireh and braintree. I have a transaction that worked and one that failed. How can I send you the information also. It looks to me like all the authorization gateways are working correctly. Is EE4 looking for a timestamp time from mijireh or is it just an amount of time ( timing thing) my braintree is set to cst. but I don’t think that plays apart of this issue..
lori
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Lorenzo Orlando Caum
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January 5, 2015 at 7:11 am
Hi Lori, please share that information via this email address:
support [at] eventespresso.com
Also, please do include any notes about caching from GoDaddy. We’ll need the Event Espresso pages to be excluded from caching for it to work correctly.
A blog post can be cached as its fairly static content and just not change. However, registering for an event is similar to purchasing an item from an online store so it needs to be excluded.
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Lorenzo
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TheiaStudios
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January 5, 2015 at 2:40 pm
I sent an email to support subject THEIA STUDIOS
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Lorenzo Orlando Caum
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January 6, 2015 at 11:48 am
Not sure what Godaddy is talking about caching the whole site with no exceptions.??
Hi, do you know if Godaddy has setup no-cache / cache exclusion rules for your site?
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Lorenzo
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TheiaStudios
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January 9, 2015 at 9:36 am
Hi Lorenzo! Talked to Godaddy. Decided to try Authorize.net gateway and merchant since they are the standard in the industry. I had one registration go through with success! Second registration had a decline. (not a fail like my others) The decline said “The merchant does not accept this type of credit card” The transaction never made it to authorize.net. I would like to trouble shoot on the EE side. I am hoping that Authorize.net proves to be successful.
Lori
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Lorenzo Orlando Caum
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January 12, 2015 at 8:54 am
Hi Lori,
I replied to your other support post with information on that error message:
https://eventespresso.com/topic/authorize-net-decline-on-ee-never-going-to-authorize-net/
Since this is a new account, I believe it may be related to a setting within the account.
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Lorenzo
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TheiaStudios
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January 12, 2015 at 9:11 am
Hi Lorenzo,
The issue was that the customer was trying to sign up with American Express. We don’t take that right now. So it would be a decline and not show up on the authorize.net gateway. So far all the other charges are going through with no problems. -lori
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