|
clifford choi
|
April 2, 2015 at 3:25 am
no payment status dropdown / or change registration status dropdown…
this is supposed to be for verifying bank transfers… right?
i want to mark this as paid…
|
|
Tony
|
April 2, 2015 at 3:37 am
Hi Clifford,
Just to confirm this is EE4, correct?
this is supposed to be for verifying bank transfers… right?
You can apply/edit payments from within the transaction, not only Bank Transfer but any Payment Method you have enabled (which has Admin Payments enabled)
If you have a registration in which a user has paid using Bank Transfer, you need to ‘Apply’ that payment to the transaction, this will automatically update the transaction status and gives you the option of changing the registration status.
Within the transaction click the apply payment – http://take.ms/fk93R
Set up the various options, check the ticketbox if you want to send the related emails to the registrant (registration approved messages) – http://take.ms/H2EMC
|
|
clifford choi
|
April 2, 2015 at 4:16 am
ah yes… but nothing appears in the drop down boxes… thanks
|
|
Tony
|
April 2, 2015 at 4:18 am
but nothing appears in the drop down boxes
You mean by default or at all?
|
|
clifford choi
|
April 2, 2015 at 6:39 am
the dropdown is blank…
|
|
Tony
|
April 2, 2015 at 7:10 am
When you installed Event Espresso, did you do this through the Plugin manager?(Plugins -> Add new -> Upload Plugin)
Can I take a look at the transactions screen? If so please send temporary login details using this form:
https://eventespresso.com/send-login-details/
|
|
Lorenzo Orlando Caum
|
April 2, 2015 at 9:18 am
Hi Clifford,
I deactivated all plugins and reactivated then individually and the issue cleared up. I did notice that you had Event Espresso 4 decaf running.
I removed it and enabled Event Espresso 4.
Could you retest?
Thanks
—
Lorenzo
|
|
clifford choi
|
April 2, 2015 at 1:17 pm
ah thanks… that fixed it.
|
|
clifford choi
|
April 2, 2015 at 1:22 pm
uh… the transaction is still set to incomplete… i tried to cancel with the drop down.
|
|
clifford choi
|
April 2, 2015 at 1:25 pm
transaction status – unchanged.. but all else works.
|
|
Lorenzo Orlando Caum
|
April 2, 2015 at 2:04 pm
Hi, the transaction status works separately from the registrant status. The transaction status should move to complete (green) once the balance is zero.
For example, if someone owed $100 and you applied $100, then it should move to complete.
http://cl.ly/image/0f3Q0X3l2c0E
If you are seeing something different then try removing the existing payment and temporarily deactivating other plugins. Then apply the payment again and check the transaction status.
Thanks
—
Lorenzo
|
|
clifford choi
|
April 2, 2015 at 2:40 pm
thanks lorenzo
|
|
Lorenzo Orlando Caum
|
April 2, 2015 at 2:54 pm
You are welcome. Did you have any other questions that we can help you with today?
—
Lorenzo
|
|
clifford choi
|
April 2, 2015 at 7:51 pm
that’s it for now, thanks.
|
