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jpleakis
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September 7, 2016 at 11:40 am
Under Transactions > Reports, the top graph, showing revenue per day, seems fine and jives with the CSV transaction report that I’ve downloaded.
However, the Total Revenue Per Event Graph, if you total up each event (7 events) should show about $31k. The 7 columns add up to $55k.
There is one event that only two people have registered for, and the total for that event should be $6,000. The graph shows $6200. In the transaction CSV, I can see that the person also registered for another event, which totaled $200, but that $200 is showing as attributed to the first event, if that makes sense.
It seems as if when someone is registering for two events, the total cart amount is being attributed to both events, rather than splitting it up correctly.
Wordpress Core, Theme and EE and MER plugins are all up to date and the issue is still present.
Looking in the forums, it seems like this was a bug awhile back, but it had been patched. Ideas?
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Tony
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September 9, 2016 at 2:58 am
Hi there,
Thank you for reporting this, I can reproduce locally and have created a ticket for our developers to investigate this further.
Looking in the forums, it seems like this was a bug awhile back, but it had been patched. Ideas?
That was slightly different in that the reports would also include incomplete transactions in some situations, looks like that issue is still fixed.
The problem here is with MER active the transaction applies to to multiple events, the report is not taking that into consideration when pulling the details in.
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jpleakis
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September 14, 2016 at 1:11 pm
Thanks Tony. Wanted to check in and see if there were any updates from the developers.
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Tony
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September 15, 2016 at 4:16 am
No updates yet, however I have added a note to the ticket to update this thread with any news.
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