Support

January 29, 2015 at 2:24 am

Hi Jason,

As of now, they are getting an “event payment details” email and 2 “event registration details” emails.

Is this feedback from your users, or from registering onto the event using your own details to see how many emails?

The reason I ask is by default you should recieve a payment email and a registration approved email. However if you are using your own email address and placing a registration, you may be receiving the Event Admin email and the registrant email, which would explain the 2 registration approve emails.

Does the customer have to leave the site to go to PayPal?

This depends on the stype of account you have with PayPal, if the user is being directed to PayPal than you are using the PayPal Standard payment method (Event Espresso -> Payment Methods) which can be used with a ‘normal’ PayPal account.

To keep the user on your site to make the payment you need to be using PayPal Pro, for this you will need a PayPal Pro account and also an SSL certificate on your site, securing all of your checkout pages.

And does PayPal have to send their email confirmation?

This is not something you can disable, PayPal will always send a payment confirmation email.

January 29, 2015 at 9:47 am

The latter… I used my a completely separate email to register with.

Just to make sure this is known, by default the confirmation emails go to the Event Admin Email address.

The Event Admin email address, is the email address of the user account that created the event. So if you are logged into an account on that install, that uses your email address (the same one you used to register) that would explain why you received both emails.

There are differences between the two messages and here’s a quick example of how you can differentiate them. They do both have the subject ‘Event Registration Details’ however the first paragraph is different.

Registrant – http://take.ms/YSF23

Event Admin – http://take.ms/XbyW7

But that said, what template goes to the site owner and what template goes to the customer? Because I’d like to strip down the one that goes to the site owner.

Each message type has its own set of ‘contexts’ it is used for (Registrant, Event Admin, etc)

Each of those contexts has its own template. You can find more information on working with contexts here:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

So to edit the Registration Approved message that goes to the Event Admin. Go to Event Espresso -> Messages.

Fine the Registration Approved message type.

Click on the Event Admin context and then edit that template – http://take.ms/IhE8L

To note, this will only effect that message type, not all Event Admin contexts for all messages. You need to edit each individual context.

January 29, 2015 at 4:16 pm

Hi, go to Event Espresso –> Messages –> Payment Received. Then click on the primary registrant recipient.

On the next page remove the shortcode and/or emails from the TO field and save changes.

Does your registration approved message type look like this?

http://cl.ly/image/3Y3p2d3y0a27

—
Lorenzo