Support

March 13, 2023 at 5:02 pm

Hi there,

What’s the difference between thes numbers?

The ‘sold’ count is the number of Approved registrations.

The Regs count is the number of registrations created on the ticket, not all registrations will complete payment so they don’t switch to Approved and become part of the sold count.

You should never have a higher sold count than your have registrations, you can’t sell more tickets then you have registrations for. We see issues like that when using some offsite payment methods which use IPNs.

Which payment method are you using?

March 14, 2023 at 11:51 am

Ok, so we didn’t code the Pronamic Plugin so I have no idea how it works.

Is this the only event this is happening on or do multiple events have a sold value higher than the regs?

Can you take a screenshot of the ticket section and post it here?

I can’t say if it is or is not an issue with their code currently just that we see Sold values incremented multiple times with offsite plugins which rely on ‘IPN’ notifications (a request sent FROM the merchant to the site) to confirm the payment.

March 14, 2023 at 2:09 pm

Host the image and post the URL here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Or send them to support[at]eventespresso.com

March 23, 2023 at 4:36 pm

Hi there,

I’ve replied directly to the email 🙂