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JeffChahal
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November 5, 2018 at 7:43 am
Hi,
Ticket links are giving a “Hello,
Your ticket(s) are not available because your registration(s) are not approved. If you think this is incorrect, please contact the site administrator.”
Messages all say complete in green, any ideas?
Thanks
Jeff
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Josh
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November 5, 2018 at 10:01 am
Hi Jeff,
May I ask what is the Registration Status for that registration?
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JeffChahal
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November 5, 2018 at 12:03 pm
Hi Josh,
Status is showing as approved.
Jeff
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JeffChahal
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November 5, 2018 at 12:16 pm
I just changed the website url to https://nicecon.co.uk from just nicecon.co.uk and it’s let me in.
Jeff
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JeffChahal
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November 5, 2018 at 12:20 pm
Ignore than last response, it was to the App problem, not this one.
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Josh
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November 5, 2018 at 12:28 pm
If you go to Event Espresso > Registrations and click on one of the ticket icons in the Actions column does the ticket display?
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JeffChahal
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November 5, 2018 at 12:41 pm
I’m not seeing that symbol, how do I add a screen shot?
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JeffChahal
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November 5, 2018 at 5:00 pm
I’m hoping that’s coming up and is of some use.
Jeff
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Josh
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November 5, 2018 at 6:04 pm
Hi Jeff,
May I ask do you have the ticketing add-on activated, and if so what’s its version number?
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JeffChahal
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November 6, 2018 at 2:11 am
Hi Josh,
Yes I do and it’s 1.0.9.p
Jeff
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Tony
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November 6, 2018 at 4:19 am
Hi Jeff,
Can you go to Event Espresso -> Messages -> Settings.
Click on the HTML link, do you see ‘Ticket’ in the active section?
If it’s inactive, drag it to active.
If it’s already active, drag it over to Inactive wait a few seconds and drag it back to active (this just confirms that the setting is in sync).
Do you now see the ticket icon on registrations?
If not can you link me to an event I can run a test on?
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JeffChahal
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November 6, 2018 at 11:27 am
That worked! Thanks guys, I’ll start a new post about my next question.
Jeff
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