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Sabine Maennel
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September 12, 2014 at 7:01 am
I had that happen several time now: I create an event and the tickets are visible, but then I make a page with the shortcode of the event and all by a sudden the tickets disappear. Only the events with the dates is still visible, when I go on the events page. Can you please help me with this?
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Tony
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September 12, 2014 at 7:08 am
Hi,
I’m not sure I understand, do the tickets disappear from the Event Editor page? or they are not visible on the front end.
Can you link me to an event that is doing this so I can view the page please.
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Sabine Maennel
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September 12, 2014 at 7:12 am
This for example.
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Sabine Maennel
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September 12, 2014 at 7:13 am
http://kaenga-sandbox.ch/veranstaltungen/test2/
This is a link to an event, where tickets disappeared.
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Tony
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September 12, 2014 at 7:15 am
Thank you, I see now.
Are the tickets still available within the Event Editor?
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Sabine Maennel
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September 12, 2014 at 7:16 am
Yes they are.
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Sabine Maennel
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September 12, 2014 at 7:20 am
I have also another problem: I have two test sites and I put the license key first in another site. So now that one has no license Key attached and I cannot update the Event Espresso plugin there. But how I am supposed to test this without ever putting a license key in my test sites. Could that be related to my disappearing ticket problem in any way?
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Tony
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September 12, 2014 at 7:23 am
Could that be related to my disappearing ticket problem in any way?
No the license key will have no effect on this.
We provide support and updates for the site that you link your license key to. You can still use EE within your test sites, but you’ll need to update manually on those sites.
If you edit the event and now just update (don’t make any changes) do the tickets then re-appear on the front end?
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Sabine Maennel
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September 12, 2014 at 7:29 am
No that did not change anything.
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Sabine Maennel
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September 12, 2014 at 7:54 am
Do you need anymore input? I just checked the database and did not see anything suspicious.
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Tony
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September 12, 2014 at 8:20 am
Sorry for the delay I’ve been trying to reproduce this but have not been able to.
Can you try flushing the Permalinks? Go to Settings -> Permalinks. Make no changes and again just update.
Then retest and see if the tickets appear.
Also, we have released an update to Event Espresso, 4.4.0 has been released. I would advise updating to this version.
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Sabine Maennel
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September 12, 2014 at 8:37 am
I did everything you suggested, but it did not help. The tickets are still gone.
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Sabine Maennel
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September 12, 2014 at 8:47 am
I also tried to reproduce this. I do not know how it happened, but it did happen at least two times in a row with two different events: this is the link to another event where it happened, it kind of has the same ticket structure with two kinds of tickets depending on when you buy.
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Tony
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September 12, 2014 at 9:34 am
Can you enable WP_Debug so we can see if any errors are being thrown by the ticket selector for the problem events please?
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Sabine Maennel
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September 12, 2014 at 9:57 am
I enabled it: it prints out this, but that’s whereever I go on the site, it may be something else therefore:
Notice: wp_register_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/lernothe/public_html/kaengasandbox/wp-includes/functions.php on line 3370
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Tony
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September 12, 2014 at 10:14 am
I do not think this is the cause.
The next step is to try a full troubleshoot.
De-activate all Non-EE plugins and retest the event page.
If it still does not show the ticket selector switch to a default theme such as twentyfourteen (you can do this without effecting the site using a plugin such as Theme Test Drive) then retest once again.
If it does then show the ticket selector then the theme is likely causing this. You can then re-activate your plugins (check again using twentyfourteen) if it still shows then the cause its almost certainly the theme.
We can then try to narrow this down further.
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Sabine Maennel
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September 12, 2014 at 10:47 am
I did everything you said: it is still not showing:
http://kaenga-sandbox.ch/veranstaltungen/test2/
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Sabine Maennel
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September 12, 2014 at 11:20 am
I also checked the source code: the whole ticket <div>-Block is missing on those 2 event pages.
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Josh
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September 12, 2014 at 12:01 pm
Hi Sabine,
Can you go to edit this event and check to see if the “Display Ticket Selector” setting (over on the right side of the editor) is set to Yes. If it is set to Yes, can you send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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Sabine Maennel
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September 12, 2014 at 12:29 pm
The ticket selector is set to “no”, since I do not want people to buy more then one ticket at a time in order to get everyones data in. Should I set it to “yes”?
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Sabine Maennel
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September 12, 2014 at 12:33 pm
So this was it, resolved! Now it shows. I am sorry, but I guess I mixed it up with the selector on how many tickets you can purchase at a time.
Thanks anyway for your help. I am impressed by your responsiveness and feel much more at ease now about using the plugin for my registration process.
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Josh
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September 12, 2014 at 12:34 pm
Yes, this option makes the ticket selector display (set to yes) or not display (set to no).
If you do not want people to buy more than one ticket, you can set the Maximum number of tickets allowed per order for this event option to 1.
Alternatively, you can allow multiple tickets to be sold in one order, but still require information be filled out for each ticket by check the box(es) in the “Questions for Additional Registrants” metabox.
Hope that helps!
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Sabine Maennel
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September 12, 2014 at 1:12 pm
Yes thank you Josh that does help. There are so many options that I got a little confused in the beginning. But again thanks to both of you for your patient help.
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Josh
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September 12, 2014 at 1:55 pm
You’re welcome.
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