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J Baalbergen
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September 17, 2019 at 1:37 pm
In spring, at the end of our season, everything worked fine. In the summer I updated EE (4.10.0) en WP (5.2.3). Now, with the start of our new season, there are problems with the payments. Ordering tickets is ok, payment is received on our bank account, but the status remains waiting for approval and unpaid. So our customers don’t receive the tickets by e-mail. Do you have any idea where things are going wrong?
Regards, Jolanda
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Josh
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September 17, 2019 at 2:04 pm
Hi,
You can check the log entries in Event Espresso > Payment Methods > Logs. Each transaction will have more than one log entry, and some of the entries may include an error code from iDeal/Mollie.
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J Baalbergen
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September 18, 2019 at 2:20 am
Hi Josh,
I cannot find any errors, but in a few cases there is this notice:
Your payment appears to have been processed successfully but the Instant Payment Notification has not yet been received. It should arrive shortly.
Additional information which may be of interest:
Apperently we were still running PHP 5.6. Yesterday I upgraded to 7.0.
We use a forced https and in the logs I read that the checkout page is http.
Hope we can solve the problem. Our first performance will be next Saturday. If I have to change the payment status manually, which way is the best?
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Tony
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September 18, 2019 at 2:26 am
It looks like your site is set to load over http and you then just redirect everything over to https, that won’t work for POST requests (which is what Mollie use to send details to your site).
If you go to Dashboard -> Settings -> General
Are the ‘WordPress Address (URL)’ and ‘Site Address (URL)’ fields using http? If so update those to use https and retest a new payment.
Does it work then?
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J Baalbergen
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September 18, 2019 at 1:48 pm
Hello Tony,
I changed the URL settings to https. Hopefully this will solve the problem. In the meantime I changed the status of the payments and sent the tickets of the incomplete registrations manually.
We’ll have to wait for the next order to see if it works fine again.
Thanks for now.
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Tony
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September 19, 2019 at 3:13 am
You’re most welcome.
Please do keep us updated, we’ve seen this same issue before with the same setup and fixing the URL’s to load over HTTPS correctly fixed the problem for those users.
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J Baalbergen
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September 19, 2019 at 1:33 pm
Hi Tony,
In the last 24 hours we had some new registrations and everything worked fine. So your advise was the correct solution. Thank you very much again.
Kind regards, Jolanda
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Tony
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September 19, 2019 at 1:42 pm
Great! Thanks for the update.
Any further problems just let us know.
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