|
Gary Branigan
|
May 5, 2014 at 12:30 pm
I am having an issue with the system where every time someone buys a ticket, I get the email with the ticket at the info@ for our site.
https://soundstampmusic.com/palaver-records-presents-nashville-up-north/
WP 3.5.1
Latest version of Event Espresso.
Help!
|
|
Lorenzo Orlando Caum
|
May 5, 2014 at 2:19 pm
Hi Gary,
Could you let us know if you are running version 3 or version 4?
—
Lorenzo
|
|
Gary Branigan
|
May 5, 2014 at 2:21 pm
3. I need the ticketing option that 4 doesn’t offer.
|
|
Lorenzo Orlando Caum
|
May 5, 2014 at 2:36 pm
Thanks Gary. Could you try running a registration with an email account that belongs to you.
Then check your SPAM or junk mail.
Note: this email should be different than the primary contact email in Event Espresso.
—
Lorenzo
|
|
Gary Branigan
|
May 5, 2014 at 7:23 pm
The ticket email still went to the info@ email on the account. I ran some more tests and confirmed that the tickets are sent to whatever email address is entered into the “primary contact email” in the settings. Nothing in spam.
|
|
Lorenzo Orlando Caum
|
May 5, 2014 at 8:45 pm
Hi Gary,
Could you go to that recent registration in the attendee list for this event and click on the resend registration icon?
http://cl.ly/image/213X0V0E0O1T
It looks like an email icon.
—
Lorenzo
|
|
Gary Branigan
|
May 5, 2014 at 9:47 pm
I tested that out as well and it sent everything but the tickets again.
|
|
Lorenzo Orlando Caum
|
May 5, 2014 at 9:57 pm
The ticket itself is not included as an attachment. However, the email should contain a link to download a copy of the ticket:
http://cl.ly/image/0l333X200H03
Could you try reinstalling the Event Espresso software?
You can download the latest version from your Event Espresso account.
—
Lorenzo
|
|
DM Eddy
|
May 5, 2014 at 10:36 pm
Create a custom email called Email Confirmation using the Email Manager. In the body of the email include the tag [ticket_link]. When you create an event (or for existing events, use a pre-existing email and select Email Confirmation. Save the event. Your customer will now receive an email containing a link to the downloadable ticket PDF.
|
|
Sidney Harrell
|
May 6, 2014 at 9:41 am
Hi Gary,
Can you install the email logging plugin (http://wordpress.org/plugins/email-log/) so that you’ll be able to tell which emails are leaving the system? Typically, you can break the email process down into 3 sections: Did EE’s request to WP core to send the email succeed? Did WP’s request to send the email from the server succeed? Did the email reach the recipient from the server?
|
|
Gary Branigan
|
May 6, 2014 at 11:08 am
The custom email thing worked for me! And it’s even better because it reduces the redundancy of three separate emails. Many thanks.
|
