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hughmc
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August 21, 2017 at 8:31 am
Hey there,
So sometimes the ticket scanning app for EE4 won’t accept registrations for some reason. It just says “Registration denied”, however the registration is on the website and accepted and not checked in. Why would this be happening and how can we fix?
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Josh
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August 21, 2017 at 9:09 am
Hi there,
May I ask are you using the app’s Continuous mode or are you using the Check-in only scanning mode?
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hughmc
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August 22, 2017 at 8:32 am
Trying to use the check-in only mode, because with the continuous mode it still accepts the registration if it is a duplicate ticket. We have already had issues with people printing multiples of the same ticket, and when trying to check through people the fastest the “checked out” instead of “checked-in” prompt is missed.
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Josh
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August 22, 2017 at 12:02 pm
The only reason I’m aware of where it will show the “Registration is denied” message is it’s in check-in only mode and the ticket has already been scanned.
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hughmc
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August 25, 2017 at 9:45 am
Josh,
That’s what I am getting at. In check In only mode we are getting the registration is denied message, and the registration was never checked in. if we switch to continuous mode we get the green “registration accepted message”.
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Josh
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August 25, 2017 at 10:01 am
Do you always get that message or only sometimes? You mentioned only sometimes so I wonder if there is some database caching set up on the server.
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hughmc
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August 25, 2017 at 1:40 pm
It is only sometimes. I guess I will reach out about the database caching? Not sure if we could disable that or anything.
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Josh
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August 25, 2017 at 2:06 pm
You could also check to see if it happens with a specific user account or with a specific user, in which case it may be that particular account/role may need to get an additional capability assigned to it to allow checking in tickets.
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hughmc
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September 1, 2017 at 9:33 am
Every single ticket scanning iPad we have has it’s own account all set to the same, I even deleted the account and re-added it with the same permissions matching the others that work.
Still need to check with our host if they do database caching
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Josh
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September 1, 2017 at 9:40 am
It may work better to use the Applications passwords plugin and set all the scanning devices to use the same (working) account. Each device can have its own unique password. There’s more information about how to set up Application Passwords in the documentation:
https://eventespresso.com/wiki/ee4-event-apps/#authentication
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