Support

November 25, 2014 at 12:17 pm

Sorry, I failed to add this in the last message:

When I tried to send the test message using the Registration Pending Payment message I received the following error:

An error has occurred:
The test message was not sent
Messages_Admin_Page – _do_test_send – 1941

November 25, 2014 at 2:35 pm

I get the same error when I do that. I toggled the switch from on to off and then moved all messages to inactive and then back to active.

An error has occurred:
The test message was not sent
Messages_Admin_Page – _do_test_send – 1941

November 25, 2014 at 2:53 pm

I have submitted the form as requested and tested the logins, you should be good to go.

November 25, 2014 at 7:43 pm

Yes, I got the confirmation page. I just did it again, just in case.

It said this: “Thanks for sending your information! We will get in touch with you shortly. Be sure to watch your support topic url for updates:…”

November 26, 2014 at 6:52 am

Hi Lorenzo,

From your email last night you asked:

“Does this one work when you try to send a test email?

[url]”

I tried that and it worked. So I tried to register for another event and I still got no emails. Basically all emails generated by WordPress work except the EE ones.

As for your next suggestion about transactional email, this is only a test site. We’re not going to go through the set-up of a transactional email service for testing. I just wanted to make sure there wasn’t a glitch or something I was missing.

I think the issue is with the Ticketing plugin. Basically there’s no evidence of it anywhere. In plugins it is listed and activated BUT there are no settings, no ability to choose barcode style, etc. Also, the messages that go by email do not include tickets – tickets are only listed in the HTML messages section.

Again though, this is a test site. So I can remove, reinstall, and totally change anything. If there’s any value in me doing this for your testing purposes, let me know.

I have three EE licenses: Two EE3 Business Licenses and One EE4 Developer License.

One thing I will note, the pre-release is only available to EE3 with ticketing license holders. Do I have to add a license key to get it to work? I’ve sent you an email with more information on this.

November 26, 2014 at 10:29 am

Ah, great. A little explanation goes a long way. Thanks for this.

Using the link provided by Lorenzo I successfully sent a test message last night. I just tried again it worked when sent to the registrant but not when sent to the admin.

I also just tried each of these templates:
Email Registration Approved Template (I tried this one with each of the three possible recipients)
Email Refund Issued Template
Editing Email Payment Received Template

Each returned the same error as previously noted. The only exception is when the Payment Received message is sent to the primary registrant.

Note the subjects of each of the test emails:
All recent messages – this could be impacted by Gmail, unsure)

“Test email sent from This Isn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\”

Second successful test – “Test email sent from This Isn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’t Journalism”

The first successful email – “Test email sent from This Isn\\\’t Journalism”

(I tried to fix this by removing the apostrophe from the Organization Name in General Settings and WordPress Settings -> General.)

I didn’t realize the request to try Mandrill was to test email contents. I understood it to be an alternative to the internal email handling.

I have signed up for Mandrill and installed the wpMandrill plugin. I have successfully sent a test message from the Mandrill settings page. I also successfully sent a test message (Email Registration Approved Template) with and without FORMATTED included in the To and From fields.

I disabled the Mandrill plugin and tried to send without FORMATTED in the To and From fields. I received both messages though the subjects are still a mess.

All emails from WordPress work whether the ticketing plugin is on or off, only EE emails are affected. I deactivated the plugin and tried again. I successfully sent the Email Registration Approved template with FORMATTED included in the To & From fields. I reactivated the plugin and successfully sent the message.

So I tried the same (with and without ticketing activated) with FORMATTED in the to & From field with Refund Issued and it worked both times (kind of) the content of the message was just /////// only for a full screen of scrolling.

So at this point, I’m unable to recreate the original problem but the emails are still not quite working.

There maybe value in forwarding some of the test messages so you know what I’m getting.