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Timothy Harlan
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November 18, 2017 at 5:06 am
Sadly, I have found the ticket issue quite confusing.
I want to have three different levels at my event — pro, student, community. That would be the basic ticket.
We would like to allow each ticket holder to choose one of three venues (that would be a free ticket?)
There are optional tickets for pre- and post-conference work. Those are at an additional charge.
Do I create a main Datetime for the main conference with three tickets that roll up to that (pro, student, community) and then a second free ticket that allows them to choose the venue?
There would be Datetimes for the optional events I suppose with tickets associated with each of them?
Once done, will this all roll up to the same ticket?
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Tony
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November 20, 2017 at 2:56 am
Hi there,
For venues do you need to monitor the number of available spaces at each venue? You may be better creating an new event for each venue if that’s the case, if you don’t you could just use a custom question and allow the user to select the venue within the registration form (you can’t easily monitor the numbers for specific venues if you do it that way).
There are optional tickets for pre- and post-conference work. Those are at an additional charge.
Anytime you need to add a charge, you need a new ticket, that could be a single additional ticket for that specific item or a ‘combined ticket that is used for admission + the add-on.
As I don’t know your specific setup, here’s an example of those setups:
Admission = $10
Meal = $10
T-Shirt = $5
(the user select a ticket for each item they want)
Or you can have:
Admission = $10
Admission + Meal = $20
Admission + Meal + TShirt = $25
Admission + TShirt = $15
Do I create a main Datetime for the main conference with three tickets that roll up to that (pro, student, community) and then a second free ticket that allows them to choose the venue?
You can, but for the additional ticket setup to work you would need to limit your registrations to either 1 purchase at a time, or if a group they would all need to be in the same venue.
There would be Datetimes for the optional events I suppose with tickets associated with each of them?
Correct, each datetime is an ‘instance’ of an event, if you have multiple rooms etc you can use additional datetime to monitor the sold values on each of those.
Once done, will this all roll up to the same ticket?
I’m not sure what you are asking here, can you provide more details?
Can you provide some details on your use case and how you want registrations to work? We can then advise how best to set up EE for that event.
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Timothy Harlan
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November 20, 2017 at 3:58 am
Thanks very much for your reply.
We are putting on a main conference with three different ticket prices (call them A, B and C). The main conference has breakout sessions in one of three rooms that would make it nice to keep track of.
We are offering three optional events pre and post-conference. Each of those is also in one of three rooms that would be good to be able to track.
Ideally, I would like for an individual to be able to select the main conference type and location and then the optional event at that location.
It appears that the only way I am able to do this it to create a different ticket type but could end up with dozens of options.
I was trying to create a setting where the user would select:
The type of conference ticket
The location of their session
The 1, 2 or 3 optional events.
And have that print on the single ticket as all of the events they are attending.
I am happy to restrict this to a single user for each transaction. When I have tried to create this with individual tickets the system asks for a different registration name for each ticket. For example, as a customer I select conference A at location A and three optional events. That is 4 tickets and the system labels each of them Attendee 1, 2, 3 or 4.
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Tony
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November 21, 2017 at 4:26 am
Hmm, ok.
Rather than creating a large number of ticket options within the event you could use custom questions within the registration form to collect the session and option events data.
So you’d have your 3 ticket options for the user selects, then the user moves on to the registration form and selects the location and optional events from your available question options.
You’ll lose the ability to monitor registration specific locations/session when you do it that way but it should be much easier for your user to follow.
If you don’t want to do that you’re going to need a lot of ticket options within the event for the above to work. Another option is to split the event into 3 events, one for each location, would that work?
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Timothy Harlan
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November 21, 2017 at 4:59 am
I REALLY appreciate all of your help.
Is there a way to use CSS or another option to remove the attendee number?
The problem is that it is confusing when someone selects 6 tickets but there are only two attendees yet the add-ons are labeled for Attendee 1, Attendee 2, etc..
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Tony
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November 21, 2017 at 5:21 am
I meant to post this a little earlier, the reason EE is requesting details for the additional tickets is that you have question groups selected for additional registrants – http://take.ms/AAhmXt
Remove those and it won’t ask for details for those additional tickets.
Or, yes, you can use some CSS to hide that string from all of the forms:
.spco-attendee-lgnd {
display: none;
}
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