Support

February 27, 2017 at 2:22 pm

Josh, thanks I checked the Failed Transactions and the transactions are there but they date back a few days and not a few hours so the tickets weren’t released. http://prntscr.com/ee5rar
Also is it possible to change the countdown timer value?

February 28, 2017 at 10:09 am

Don’t know if this helps: we wanted to add Status to our registrations so used some EE functions to pull out the counts and that shows spaces open but the system (or whatever you use to report that the course is sold out) still believes the classes are sold out. See print screen http://prntscr.com/eei0kg

February 28, 2017 at 10:40 am

We used 2 different ways to display the available spaces.

first code path used:
if ( $datetime instanceof EE_Datetime ) {
$limit = $datetime->get(‘DTT_reg_limit’);
$remain = $datetime->spaces_remaining( true );
if ( $datetime->sold_out() ) {
$remaintext = ‘Sold out‘;
}
if ( $limit == EE_INF ) {
$remaintext = ‘A lot available‘;
} else {
$remaintext = sprintf( _nx(
‘%1$sOne space available%3$s’,
‘%1$sThere are %2$s spaces available%3$s’,
$remain, ‘event ticket info’, ‘event_espresso’ ),
‘‘, $remain, ‘‘
);
}
echo $remaintext;
}else{
echo “==========”;
}

Second way:
$EventMainData = EEM_Datetime::instance()->get_most_important_datetime_for_event($post->ID);
$Reserved = $EventMainData->reserved();
$Limit = $EventMainData->reg_limit();

February 28, 2017 at 12:09 pm

How does my session expire before the items are going into the cart? I am trying to add tickets to the cart and then simply leave the process once items have been added. If my end-users go to the site and add items to their cart but never register isn’t that going to cause the same issue? Is there a way to clean this all up and force the release of the tickets.

February 28, 2017 at 12:36 pm

Ok thanks – I will check that because I added the items pretty much within a few minutes of each other on 2 separate browsers and then tried to add a class again and the tickets showed as sold out.

March 2, 2017 at 3:29 pm

We tried it but it does’t really work for us. It skips the cart screen and doesn’t let us add multiple events. Is that what it is supposed to do?

March 3, 2017 at 3:04 pm

So we did quite a bit of testing and I think the issue has to do with the Multiple Event Registration Plugin. When the plugin is disabled and you add only 1 event at time to the cart (regardless of the number of tickets) the problem does not manifest itself. Tickets are released.
the minute the Multiple event registration plugin is activated we have an issue. If we proceed to the registration and then “cancel the registration” the tickets are released and previously booked tickets are released as well (so those that were added to the cart but left there without going to the registration). Basically, tickets are not released if you don’t proceed to registration.

March 3, 2017 at 6:42 pm

Hi Josh
Here is the summary of the tests I ran:

Createe a new event with 10 tickets
Scenario #1.
Add 3 tickets to cart
Return to list
Add 7 tickets to cart -> Event sold out
Go to Cart –
Go to Registration
Cancel Registration – all 10 tickets returned

Scenario #2
Add 10 available tickets to cart
Go to classes cart
Switch to another page
Wait 10 minutes
Events are still in the cart.
Logged out of the system
After 1 hour logged in under different id – event is sold out – tickets have not been released.
1.5 hours later: Logged in as same user – events are not released.
2 hours later: Logged into a different computer/different ip address same user id – event is sold out.

This is reproducible and happens everytime.
We are using the following:
Wordpress 4.7.2
EE Version 4.9.31.p
MER Version 2.0.11.p
We are hosted by siteground.
Users have to be logged in in order to use the test system.

March 6, 2017 at 11:59 am

Hi Josh,
Yes we are – here is what we have http://prnt.sc/egsp0x.

March 6, 2017 at 12:09 pm

when you emailed us the information so on March 1st

March 10, 2017 at 6:55 pm

We pulled the latest changes and that didn’t work. We then pulled 4.9.32.p and tested that version and the tickets are still not being released. We also can’t release anything with the new maintenance function. Any thoughts? The problem is really reproducible. Create event with multiple ticket types. Add event to cart (either all tickets at once or over several tries), goto cart but never proceed to registration and the event is never released and shows up as SOLD OUT and never releases.

March 13, 2017 at 11:52 am

I don’t know – we can reproduce this on our end with all the versions you have released including the last one. we are going to try and code our own mechanism to try and release tickets.

We haven’t modified anything when adding to the cart. The first few times we run after a clean install we don’t see the problem but we once it happens it happens repeatedly for subsequent events and makes the plugin unusable.
For our test system, we force a login. So, I logged out of the system and then tried to release tickets but couldn’t. We have no way to clean out the tickets that are in this state (on our staging).

If we want to try and implement a job to go through reserved tickets and see how long they have been reserved for is there a structure we should be looking at?