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Ben Diaz
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July 31, 2012 at 12:53 pm
I purchased Event Espress with the ticketing add on however no where do I see a place to actually create a ticket. The dropdown menu for “custom ticket” is empty and the dashbord does not show ticket settings like the knowledgebase article.
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Josh
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July 31, 2012 at 12:58 pm
Hi Ben,
Which version numbers of Event Espresso and the the ticketing are active right now? The ticketing add-on requires Event Espresso 3.1.24 or higher.
If you have the roles and permissions add-on installed, go to the roles and permissions editor and edit the level of access required to access the ticket template menu item:
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mrclarke
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August 7, 2012 at 2:46 pm
Hey Josh I too seem to be missing the Ticketing setting as well from my dashboard. I currently have Event Espresso 3.1.20 and WP 3.4.1 installed. Are you able to assist me with this problem please.
Thanks,
Richard
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Josh
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August 8, 2012 at 7:45 am
Hi Richard,
The new ticketing add-on is compatible with Event Espresso version 3.1.24.P or higher, so you’ll need to upgrade the software. Here are detailed upgrade instructions: https://eventespresso.com/wiki/updating-event-espresso/
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mrclarke
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August 8, 2012 at 8:13 am
Sorry for posting twice about the same issue you have provided me with the all the answer that I need in a previous post..thanks again and apologies for the double posting.
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Tommy Thomas
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September 8, 2012 at 9:01 am
If you are an administrator and the permissions are set to administrator, the ticket options doesn’t seem to show up at first. As an administrator, I have to set it to the event admin, to see the link, but I don’t have permissions to see the settings page. If I set it to admin, I do not see the link, but I can copy and past the link to the settings page and then view it… once I do that the ticket settings link appears and seems to stay around. At least this is what seemed to be happening to me on initial setup.
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