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Ticket Selector – Not Showing, Shortcode Not Working

Posted: August 19, 2019 at 8:12 pm

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sgonser

August 19, 2019 at 8:12 pm

Hello,

I am using Divi theme and when I have the ticket selector turned “on” it is cut off on mobile.

When I try to use the shortcode “[ESPRESSO_TICKET_SELECTOR event_id=7126]” nothing shows up.

Here’s the page:
https://buffalorehab.com/blog/events/knee-boulevard/

Any help is greatly appreciated.

Steve


Tony

  • Support Staff

August 20, 2019 at 1:53 am

Hi Steve,

Based on this:

I am using Divi theme and when I have the ticket selector turned “on” it is cut off on mobile.

I assume you are setting the above value to no/off and then trying to use the ticket selector shortcode?

An event with the display ticket selector option set to no, will also not display the ticket selector. In any case its exactly the same as what would be displayed with the above option on, meaning you’ll run into the same problem.

Can you enable the ticket selector on the above event so I can take a look?


sgonser

August 20, 2019 at 3:52 am

I just enabled it.

With “[ESPRESSO_TICKET_SELECTOR event_id=7126]” added, two ticket selectors show up, neither are mobile friendly.


Tony

  • Support Staff

August 20, 2019 at 5:18 am

Why are you adding the shortcode into the event content? EE already injects the ticket selector into the content so adding the shortcode will add another instance.

Remove the shortcode to remove the second instance of the ticket selector.

To fix the styling you can add this to your site:

https://gist.github.com/joshfeck/c391f560acdb7fdc9235

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