Support

February 4, 2019 at 10:04 am

Hi there,

EE applies minimal styles to follow the theme install on the site.

I’m using the Agile wordpress theme and the ticket selector isn’t responsive on mobile device. Is there a fix for this?

Looking at the site linked to your license, the only issue I see with the ticket selector is the Qty field which could be fixed by removing the styles applied by the theme for mobile:

@media (max-width: 640px) {
    .ticket-selector-tbl-qty-slct {
        background-image: initial;
        -webkit-appearance: menulist;
    }
}

Add that to Appearance -> Customize -> Additional CSS.

More times than not during testing I geth the “Nothing in your event queue” notification after placing a ticket in the event queue and attempting to go from ticket selector using “Add To Event Cart”, then an non-responsive dialog box clicking on “Proceed to Registration”.

Looking at the response headers from your site there server side caching being force on all pages: https://monosnap.com/file/qKixShTvv6rNK6U1rKRnSuhIROg9AN

Are you using GoDaddy Managed WordPress?

I’ve searched the forum, one guy’s solution was to update his DB version, done that, no change.

99% of the time ‘Nothing in your event queue’ is due to caching.

Email isn’t sending from WordPress site either.

All emails are just EE?

February 5, 2019 at 4:40 am

Code doesn’t work. I shouldn’t have to add code for a basic install.

The code worked for me, but we could be looking at something different.

It’s your theme’s styles that are affecting this, not Event Espresso, unfortunately, we can’t account for every possible theme styling (nor can any plugin).

I’ll move off GoDaddy, but I think I’ll abandon your product and put it in the “Too hard basket”

I’ll use Event Manager Pro on Woocommerce instead. It appears to work out of the box.

Ok, seems you’ve already made your decision. You can request a refund here:

https://eventespresso.com/request-a-refund/