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Ticket Selector input has no value

Posted: July 26, 2023 at 11:32 am

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monteban

July 26, 2023 at 11:32 am

The input has no value and it is almost invisible for users
https://francklopvet.com/events/paris-septembre/?#tkt-slctr-tbl-96562
screenshot of the small input


monteban

July 26, 2023 at 11:52 am

I added a fix by using pseudo content on the wrapper and making the input full size inside it. But this is just a workaround, I wish to understand and fix the no value input please.
Thank you!


Tony

  • Support Staff

July 26, 2023 at 3:55 pm

Hi there,

I can think of 2 possible causes for the value being set to nothing.

1. Translation files.

I can see you have custom translations within /wp-content/uploads/espresso/languages/.

Remove your above fix and then rename the event_espresso-fr_FR.mo file to something else temporarily (event_espresso-temp-fr_FR.mo for example). The change in filename will prevent it from load and stop those translations, same issue?

(What other translations files do you have in that location?)

2. Some code on your site is hooking into the hook for that string.

Any custom functions hooking into:

FHEE__EE_Ticket_Selector__display_ticket_selector_submit__btn_text

That hook can be used to change the text on the fly.

On another note, your reCaptcha key is not valid for invisible reCaptcha, you’ll need to generate a key with invisible Recaptcha enabled for it to work:

https://monosnap.com/file/5ApnwElgoff5wXyexymrJ7RQRjZ01x


monteban

July 26, 2023 at 7:13 pm

Thank you very much for your input. Indeed a custom code was hooking and causing the issue.
I entered new keys from recaptcha v.2 invisble, I am not sure how to check if it is correctly set, I don’t have the captcha box like on your screenshot.


Rio

  • Support Staff

July 27, 2023 at 1:56 am

Can you send the link to us. You can check it by opening an incognito. If user is not logged-in, they should be able to see that Recaptcha, after you installed the site key and secret key.

thanks


monteban

July 27, 2023 at 4:47 am

The link is in the first post of this thread, it seems the captcha is working fine now.
This can be closed, thank you again for the help!

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