Support

Home Forums Event Espresso Premium ticket selector disappearing regularly (EE4)

ticket selector disappearing regularly (EE4)

Posted: December 23, 2022 at 4:03 am

Viewing 3 reply threads


Gural

December 23, 2022 at 4:03 am

Hello, We use EE4 (Version 4.10.40.p ), PHP 8
The ticket selector disappears now and then from the website.It’s not clear why.

It is solved when we switch to another theme and then go back to our default theme.

How can we prevent this from happening again?
Gur


Garth

  • Support Staff

December 27, 2022 at 11:16 am

Hi Gural,

That is highly irregular, and never heard of that happening. Does the pricing option selector disappear or display a message such as that the event is expired or full?


Gural

December 28, 2022 at 3:47 am

Hi,

From the developer it’s related to:
xPath: //*[@id=”post-18956″]/div
CSS selector: div.entry-content

here is a url where an active event can be seen
https://www.bakinglab.nl/events/workshop-sourdough-advanced-juli/
It’s he upper block, with all ticket info… that (sometimes) disappears
The text with event description remains visible…

Theme:
Newspaper-X a theme by Colorlib

Switching between themes solves the issue, indeed weird.


Tony

  • Support Staff

December 28, 2022 at 5:05 pm

Hi there,

From the developer it’s related to:
xPath: //*[@id=”post-18956″]/div
CSS selector: div.entry-content

Do you have any more info on this?

Viewing 3 reply threads

The support post ‘ticket selector disappearing regularly (EE4)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso