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jontriggs1
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April 20, 2017 at 5:11 am
Hi,
I have an issue with the ticket registration system. If somebody clicks on a ticket and proceeds to registration but doesn’t register or buy the ticket the ticket still gets deducted from the available ticket amount. I’m only selling 4 tickets per eventso this is a problem. On the registrations page the ticket they clicked on shows as ‘incomplete’ but I get no notifcation of this. Default is set to ‘Pending payment’.
How do I get none bought tickets returned to the available tickets menu immediately?
Thanks.
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Tony
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April 20, 2017 at 5:19 am
Hi there,
Those tickets will be reserved for the duration of the user’s session and then released back for sale, but default the user’s session last 1 hour.
How do I get none bought tickets returned to the available tickets menu immediately?
How do you define immediately?
How do we know if a user has abandoned a registration to release the ticket back?
You can reduce the lifespan of the session so those tickets are released sooner however note that if the user takes longer than the session to provide their details and pay the registration will be lost and thewy will need to restart from the beginning again.
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jontriggs1
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April 20, 2017 at 5:28 am
Hi Tony,
Thank you for your quick reply. Given the very limited number of tickets for sale I would prefer the tickets to remain available until the registration process has been completed. If a customer fails to pay after that I can release the tickets manually. Is this possible? If not, what i the shortest session period and how do i change it?
Thanks.
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Tony
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April 20, 2017 at 5:40 am
Given the very limited number of tickets for sale I would prefer the tickets to remain available until the registration process has been completed. If a customer fails to pay after that I can release the tickets manually. Is this possible?
Not currently, you also run the risk of multiple users purchasing tickets at the same time and overbooking.
If not, what i the shortest session period and how do i change it?
I’d say 15 mins would be the shortest lifespan I would use but it really does depend on how much information your capturing on the registration form, more questions = more time needed to answer.
To change the session lifespan you can use a function like this:
https://gist.github.com/Pebblo/b6e20b03c57efe693bd86ebcf1b00ce9
That sets the lifespan to 15mins and you would place the function within a Custom Functions Plugin on your site.
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jontriggs1
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April 20, 2017 at 5:43 am
That’s great ,thanks. I understand your points fully so I feel that for now 30 mins. would be best. Can i use 30 mins. still using the link you gave?
Thanks.
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Tony
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April 20, 2017 at 5:57 am
Sure, it’s the same function just change this line:
return 15 * MINUTE_IN_SECONDS;
to
return 30 * MINUTE_IN_SECONDS;
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jontriggs1
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April 20, 2017 at 6:04 am
I will try it out and if all goes well I will set this topic as resolved.
Thank you!
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Tony
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April 20, 2017 at 6:10 am
You’re most welcome.
Please do let me know if you run into any problems.
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