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techlark
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August 25, 2016 at 10:35 am
Hello,
We cannot seem to get a ticket quantity greater than 1 to appear in the ticket quantity selector for our classes, as shown here:
http://beta.allegoryinc.com/events/public-speaking-with-one-on-one-coaching-september-13-2016/
Under Event Registration Options, we have the maximum number of tickets allowed per order for this event set to 11 (our class size limit).
Under Available Tickets > Advanced Settings, we have minimum quantity set to 1 and maximum quantity set to 11.
Is there another setting or area we’re missing that would allow people to purchase > 1 ticket at a time?
The issue we’re seeing is most similar to this one, but it sounded like the workaround described in this thread was no longer necessary as of EE4, which we are running:
https://eventespresso.com/topic/ticket-quantity-2/
Thank you for any pointers!
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Lorenzo Orlando Caum
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August 25, 2016 at 10:52 am
Hi Sonia,
That will be the setting for the minimum value field in the advanced area of the ticket selector.
Go to your WP dashboard (WP-admin) –> Event Espresso –> Events and click on the event. Then scroll down to the ticket selector area. Now look for the gear icon and click on it.
Change minimum to 0 or remove the current value and then save changes.
If needed, then you can also make this change on other events.
—
Lorenzo
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techlark
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August 25, 2016 at 12:17 pm
Hi Lorenzo,
Thanks. I did that, but only 0 and 1 still appear as quantity choices (see this event: http://beta.allegoryinc.com/events/public-speaking-with-one-on-one-coaching-october-20-2016-2/).
The first time, I set minimum to 0 and left the maximum at 11. That didn’t work, so the second time I also cleared the maximum field. But only 0 and 1 appear as ticket quantity options (vs. options like 5, 10, etc.).
Is there something else we can try? I have a screenshot if that helps.
Thanks!
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Josh
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August 25, 2016 at 3:18 pm
How about the Qty field that’s to the immediate right of the Price field? What’s that set to?
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techlark
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August 26, 2016 at 10:07 am
That did it, Josh — thank you! It was set to 1, I set it to 11, and the drop down selector looks as expected. We appreciate the help from you and Lorenzo.
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