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Marc
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February 8, 2022 at 5:44 am
Hello,
Our clients have noticed that the confirmation emails being sent when an event is booked has an incorrect price. It doesn’t show the total price of the ticket/s and instead shows the value as £0.00. we have checked the email template and it has the correct shortcode so we are a bit stuck. Any help here would be much appreciated.
Many thanks.
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Tony
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February 8, 2022 at 6:02 am
Hi there,
Which confirmation email is this please? (People use that term for various different message types, I would assume Registration Approved but thats not always correct).
Do you have an event I can run a test registration on? If you can then switch the status of my registration to Approved and trigger notifications I’ll take a look.
(Note you can cancel my registration after the above notification has been sent)
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Marc
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February 9, 2022 at 2:25 am
Hi there,
I can confirm that the email in question is the Registration Confirmed email. the issue occurs on all events site wide with a cost associated to them so feel free to test on any. Here is an example: https://www.oakemanor.com/events/quiz-night-2/
Please let me know if you need anything else.
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Tony
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February 9, 2022 at 6:59 am
I can confirm that the email in question is the Registration Confirmed email.
We don’t have a ‘Registration Confirmed’ email within EE4.
Registration Approved?
If you go to Event Espresso -> Messages -> Message Activity.
Find one of the emails that shows this use the button in actions to preview it.
Add a screenshot of that email showing the issue, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Marc
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February 11, 2022 at 7:11 am
Hello,
I responded to this already via email but am yet to receive a response.
Firstly, apologies for the confusion, I meant Registration Approved.
Here is a screenshot of one of the emails that is sent to the site admin: https://dexterous-designs.co.uk/wp-content/uploads/2022/02/Oake-Manor-email-price-issue-ADMIN.jpg.
As you can see on the screenshot, the price field is showing as £0.00. If I then preview the Payment Received email that is sent to the user, I can see that they in fact paid £100.00. see the following image: https://dexterous-designs.co.uk/wp-content/uploads/2022/02/Oake-Manor-email-price-issue-USER.jpg
When I look at the message template, it clearly has the shortcode for [AMOUNT_PAID] so im not sure what is causing this issue: https://dexterous-designs.co.uk/wp-content/uploads/2022/02/Oake-Manor-amount-paid.jpg
Any help here would be much appreciated.
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Tony
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February 11, 2022 at 8:56 am
Ok, AMOUNT_PAID uses a payment object which it pulls in from the current registration data, however on a Registration Approved message there isn’t a payment object so it tries to find one based on the current registration.
Looks like we need to after that slightly to make it a little more bulletproof s its obviously not finding the correct object in this instance.
Switch the above shortcode to use [TOTAL_AMOUNT_PAID]
That shortcode uses the EE_Transaction object linked to the current registration to pull in the value and should work from anywhere in that email.
I responded to this already via email but am yet to receive a response.
Did you respond to the email triggered by the forum? If so that’s a no-reply email and it isn’t monitored, it’s a notification to show a reply has been added to your forum thread.
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