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skleijer
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December 16, 2015 at 2:00 am
Hi, on the desktop the ticket selector displays the price without tax at first. So we put a remark above: “attention, prices displayed are without 21% tax”. However, on a mobile device, price is displayed with tax included so on a mobile, this remark is incorrect and people will think it is 21% too expensive.To illustrate, I added an url to a screenshot that displays the problem: 
Can you please help uw with this?
Kind regards,
Sya
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Lorenzo Orlando Caum
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December 16, 2015 at 6:24 am
Hi Sya,
I’m not aware of an option that changes pricing based on the screen size. I tested with an iPhone and a notebook and the pricing was the same:
http://cl.ly/2G1415010s01
http://cl.ly/1h3S002E0M0G
What version of Event Espresso are you using?
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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skleijer
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December 16, 2015 at 7:55 am
Hi Lorenzo,
I’m using WordPress Versie:
4.3.1
PHP Versie:
5.3.29-1~dotdeb.0
MySQL Versie:
5.1.73
Event Espresso Version:
4.8.25.p
kind regards,
Sya
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Lorenzo Orlando Caum
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December 16, 2015 at 11:47 am
Hi Sya,
Have there been any customizations to the ticket selector?
Also, could you email us a link to the event? I’d like to pull it up on a couple mobile devices.
support at eventespresso.com
Thanks
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Lorenzo
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skleijer
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December 16, 2015 at 12:46 pm
Hi Lorenzo. No. Only in the translation and the function file of the theme to place the ticket selector on the bottom. But that’s code I got from you guys.
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skleijer
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December 16, 2015 at 12:48 pm
I also did set the details to display none. Because we don’t need them. But is css.
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skleijer
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December 16, 2015 at 1:51 pm
Sorry, Here’s the link to the event on my test site: http://test2.design-bakery.nl/congres/nieuwe-wondere-wereld-van-dementie/
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Lorenzo Orlando Caum
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December 16, 2015 at 3:26 pm
Hi Sya,
That function is no longer needed. Could you remove it from your theme?
Then go to Events –> Templates. Then you can turn on the re-order template option and use that to sort the event elements.
Also, could you update the site to the latest version of Event Espresso?
We haven’t had any other reports of this and I’m not sure what is causing it so getting it up to date will be helpful for troubleshooting.
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Lorenzo
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skleijer
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December 17, 2015 at 2:55 am
I did not yet update but I did remove the code from the function php and changed the settings in templates like you said. Now the prices at least are the same on mobile as on laptop so that worked. But, we need to show prices without taxes on the first page because of the competition. That was the case before. first page with the apply button, you saw a subtotal price. On the next page, prices with tax included. Is that possible?
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skleijer
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December 17, 2015 at 8:24 am
And the problem is solved. Found a code snippet for showing the base price in the ticket selector.
Kind regards,
Sya
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