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SOONBusiness
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April 26, 2018 at 4:00 am
Hi,
The order in which our tickets are presented on the website, keeps changing on it’s own. Every time i correct the order in the CMS, a short time later Event Espresso resets the order to an unlogical one. How can we fix this?
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Tony
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April 26, 2018 at 4:20 am
Hi there,
That’s strange, I can’t tell you how to fix this as we’ve not had any other reports of this so don’t know the cause yet.
How long after you change the order does it take to reset?
After it resets, are the dates in chronologic order or the order in which they were created? (If you don’t know that’s fine, just trying to narrow this down a little)
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SOONBusiness
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April 26, 2018 at 4:33 am
Hi,
I will manually reset the order now and check during the day when it goes wrong.
The ‘magic’ order the CMS makes seems to have no logic. It’s not alphabetical, it’s not chronological, it’s not based on price, or current sales per ticket. It might have something to do with me having duplicated a tickets multiple times and then changing the names to get all the tickets i want?
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Tony
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April 26, 2018 at 6:24 am
The ordering of the tickets is set as follows:
'TKT_order' => 'ASC',
'TKT_required' => 'DESC',
'TKT_start_date' => 'ASC',
'TKT_end_date' => 'ASC',
'Datetime.DTT_EVT_start' => 'DESC'
So if the TKT order has been completely lost, it would order by if the ticket was required, then TKT start date, TKT end date and finally on the datetime start date.
However, the ticket order is saved within the tickets row in the database, so it would be really odd for that to be lost without other problems showing.
If you check the server’s error logs do you see any errors from EE there?
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