Support

July 22, 2015 at 12:27 pm

Hi Josh,

Thanks for getting back to us, and thanks for the link. We didn’t expect there not to be bugs, we were just asking for assistance with the one we had as we were in the unfortunate position of not being able to roll back.

The main version on github did solve the issue, but caused another bug. Should we report this somewhere?

THe bug is when in live mode, after payment is made, it gives the messages, payment accepted, and please wait while we process the registration, then instead of going to the thank you page, it pops up another message saying “this registration step could not be completed. Please refresh the page and try again”.

Refreshing the page takes you to the thank you page.

This only happens in live mode when a payment is processed. In debug mode with stripe in test mode, it processes fine and goes to the thank you page after dummy payment is made.

July 22, 2015 at 1:04 pm

Hi Josh,

Core – Version 4.8.1.beta.000
Promotions – Version 1.0.0.beta.065 – currently deactivated
Stripe – Version 1.0.7.p

Also:

Social Sharing – Version 1.0.p
Ticketing – Version 1.0.3.p
Barcode scanner – Version 1.0.4.p

Let me know if you want me to try deactivating any of them.

July 22, 2015 at 2:25 pm

Live keys are set when not in debug mode.

The payment processes, and the ticket email gets sent, payment is confirmed in our stripe dashboard, it’s just the screen that doesn’t advance to the thank you page without the refresh.

The tickets are sent before you hit refresh and get the thank you page, so it seems everything is working right in the background, it’s just not taking the user to the thank you page without the manual refresh.

July 22, 2015 at 2:59 pm

Hi Josh,

We installed the beta to use the promotions beta, as trying to activate it asked for a higher version than 4.7 when we tried to activate it. We intended to test it with 4.8, and back out to 4.7 if there were issues. However, when we tried to reinstall the 4.7 version database backup, the backup was corrupt and couldn’t be installed, leaving us stuck at 4.8.

We’ve since made several backups for each stage we’ve changed, and ensured that they work, so we don’t end up in thee same pickle again.

July 22, 2015 at 10:43 pm

We found the problem. We had this in our theme’s function.php to only show the price without tax and processing fee (dollar surcharge) in the ticket price table.

When we removed this, it all works.

Is there any way to replace this so we can still display the price without tax nad surcharges?

// display the base price of the ticket in the ticket selector without Price Modifiers.

add_filter( ‘FHEE__ticket_selector_chart_template__ticket_price’, ‘change_ee_ticket_selector_base_price_display’, 10, 2 );

function change_ee_ticket_selector_base_price_display( $ticket_price, $ticket ) {

$x = $ticket->base_price();

$y = $x->get(‘PRC_amount’);

return $y;
}