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djgore
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March 23, 2022 at 10:16 am
Hi there,
We have a huge event coming up with weekend, and I hope to resolve this issue asap.
1) The website & mobile app both show that we have 714 approved registrations but when I download the csv file it only shows 653.
2) The total ticket count on PayPal is incorrect as well. PayPal, shows that there are 685 tickets sold, but when I calculate the total gross of the event divided by the cost of 1 ticket, it equates to only 647 tickets sold.
What might be causing these issues? Your help is greatly appreciated.
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djgore
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March 23, 2022 at 3:49 pm
Hello again,
Is there any chance I can get a response tonight to help lead me in the right direction to resolves this major issue?
TIA
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Tony
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March 24, 2022 at 5:55 am
Hi there,
I’ve just had a look over your event and it shows your using PayPal Pro for the payment method currently, did you use that for all registrations on the event?
1) The website & mobile app both show that we have 714 approved registrations but when I download the csv file it only shows 653.
How is this broken down on the event?
For example are all the registrations on a single datetime? Multiple datetimes?
Single ticket type or multiple?
2) The total ticket count on PayPal is incorrect as well. PayPal, shows that there are 685 tickets sold, but when I calculate the total gross of the event divided by the cost of 1 ticket, it equates to only 647 tickets sold.
How are you comparing those within PayPal, 685 transactions?
Can you add some screenshots of the ticket & datetime section for the event?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
(You can mark your reply private so only EE staff can view it)
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djgore
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March 24, 2022 at 7:48 am
This reply has been marked as private.
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djgore
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March 24, 2022 at 7:54 am
This reply has been marked as private.
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djgore
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March 24, 2022 at 2:51 pm
This reply has been marked as private.
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Tony
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March 25, 2022 at 2:10 pm
This reply has been marked as private.
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