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Ticket Capability Requirement Box Dissapeared

Posted: June 22, 2023 at 5:53 pm

Viewing 6 reply threads


BCPTA

June 22, 2023 at 5:53 pm

The ticket categories boxes have disappeared on the event espresso event pages. Meaning anyone can purchase any ticket. There is no longer the box with the “Ticket Capability Requirement” where we would type “member_tickets” or “board_tickets” anymore. How do we get this feature back? It is very important for our events.


BCPTA

June 22, 2023 at 5:57 pm

This reply has been marked as private.


Rio

  • Support Staff

June 22, 2023 at 8:16 pm

You should have the Event Espresso – WordPress Users Integration Installed.

If you’re using Legacy Editor, you can do that here.
https://app.screencast.com/mpiQtmMUGj5VN

For Advance Editor, you can edit the ticket then at the bottom, you will see this option.
https://app.screencast.com/svePzMod6bPI3

Here’s more information.
https://eventespresso.com/wiki/wp-user-integration/

Thanks.


BCPTA

June 22, 2023 at 9:33 pm

How do I know if I am using the Legacy Editor or the Advanced Editor?

Thank you!


BCPTA

June 22, 2023 at 9:57 pm

So, I found that we are using Legacy Editor, and then on our test site I changed it to Advanced Editor and that there is no “Ticket Capacity Requirement” option under the “Visibility” option. There is nothing underneath it.


Rio

  • Support Staff

June 23, 2023 at 1:06 am

Hello.

It seems this plugin is not installed in your site
“Event Espresso – WordPress Users Integration”

https://eventespresso.com/product/eea-wp-user-integration/

You should have the Event Espresso – WordPress Users Integration Installed. so this thing to work.

Thanks


BCPTA

June 23, 2023 at 11:48 am

That is so strange. It seems we had it installed, but for some reason, it was turned off. Thank you so much for your help!

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