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Chuah
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May 10, 2019 at 12:06 am
Hi Support,
As title mention, the ticket already set as expired on system, but client still able purchase the ticket after the date, system should block the customer purchase the ticket after expired.
eg:
30 April 2019 (expired date)
6 May 2019 (purchase on this date & completed)
https://snag.gy/rDgsd6.jpg
How to solved this problem?
Thanks
Regards,
Chuah
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Josh
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May 10, 2019 at 7:16 am
Hi Chuah,
The screenshot shows they initially tried to pay on April 30, but the payment was cancelled. So they did register before the sale end date.
If you want to block them from paying for their registration that was made before the sale end date, you would need to cancel their registration on or prior to the sale end date.
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Chuah
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May 10, 2019 at 7:52 am
Hi Josh,
Is that means we can only manual cancel the user registration 1 by 1 if after the sales end date?
Not the system automatically disable the user for continue buying the ticket which alr expired?
Please assist
Thanks
Regards,
Chuah
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Josh
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May 10, 2019 at 7:58 am
You can cancel the registrations in bulk on the Event Espresso > Registrations admin page, but yes the system does not automatically cancel registrations that have not paid yet.
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Chuah
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May 10, 2019 at 8:18 am
Hi Support,
That so not user friendly, if i having more than few thousand pending payment, i also need to bulk cancel multiple times.
Any add-on able solved this problem?
Please assist
Thanks
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Josh
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May 10, 2019 at 10:04 am
One could also consider that it would not be user-friendly to allow payment for a registration. One other thing you could do is set the event to “Sold Out” at the moment that you do not want to allow payments for registrations. This way, if they try to pay, they’ll see a message that says the event is sold out and will not be able to pay for their registration.
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