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planet digital
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June 7, 2023 at 4:20 am
Have been using this option for ages but it appear to have disappeared now, any clues? It’s on my previous events, but not on new ones…
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Tony
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June 7, 2023 at 6:24 am
Hi there,
Are you using the advanced editor or legacy?
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planet digital
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June 8, 2023 at 12:17 am
Sorry unclear which editor you are referring to?
All plugins are up to date and WP on 6.2.2, am running
Disable Gutenberg…
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Garth
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June 8, 2023 at 4:23 pm
Event Espresso has two editors now as we transition to a Javascript user interface and support for recurring events.
Go to Event Espresso > Events > Default Settings tab > Activate Advanced Editor > save the page.
When you set up or edit a ticket you can add taxes. Note that if the ticket already has attendee sales, then you can’t edit the price.
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planet digital
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June 9, 2023 at 2:59 am
Great have changed that, however every time try and build the tickets / edit the tickets you click on ‘Set Ticket Price’ ALL the tickets disappear…
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Tony
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June 9, 2023 at 6:21 am
Hmm, I’m not reproducing this.
Can you post up the full steps so I can test this locally.
If you can include a screenshot of the section I can likely work it out from there.
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Side note, the ‘This ticket is taxable’ issue you originally reported is something I’ve been able to reproduce and currently investigating further.
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planet digital
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June 9, 2023 at 6:34 am
This reply has been marked as private.
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planet digital
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June 9, 2023 at 6:36 am
This reply has been marked as private.
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Tony
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June 9, 2023 at 6:50 am
Yeah, so I can’t reproduce that.
In your browsers dev tools -> console, are there any errors being thrown?
Or, can you send me temp login details so I can take a look?
If so use this form:
https://eventespresso.com/send-login-details/
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planet digital
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June 9, 2023 at 7:03 am
Sent details on the form
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Tony
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June 9, 2023 at 7:21 am
That was happening becuase your price types had been trashed.
Event Espresso -> Pricing -> Price Types.
Everything other than VAT had been trashed, I’ve restored those and the editor now works.
I’ll create a ticket for our developers to investigate this.
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planet digital
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June 9, 2023 at 7:22 am
This reply has been marked as private.
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Tony
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June 9, 2023 at 7:26 am
Nope, just a little doolally 🙂 I’m joking obviously.
Is there a reason you had removed all of the other price types? Event Espresso will need to handle that situation better either way as we do allow you to remove price types, just curious as to why.
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