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Stuart Harrison
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September 13, 2014 at 9:00 am
I have been reading all of the various posts on this error message, and have tried all the remedies posted, and are still receiving this message. Additionally, no notification emails are going out to either the primary email or registrants.
– no caching software
– ALL plugins disabled except for EE4 and Table Add-on
– Have turned off/on all messages (as suggested by someone else)
– Default registration status is Approved
– Primary email does not share domain with site
– Have tried on multiple devices / browsers / cache clears
This error is occuring on all free registrations, which is a major issue as the majority of events are free that we run.
http://members.merriammusic.com/events/sep-signup/
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Lorenzo Orlando Caum
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September 14, 2014 at 4:56 pm
Hi,
Have you also tested on a default WordPress theme?
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Lorenzo
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Stuart Harrison
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September 16, 2014 at 11:39 am
Hi Lorenzo – thanks for the tip, but unfortunately that did not produce a different result. I went to the default theme, and it is still producing the error. The name properly registers in the back end, but no notification is sent, and the customer receives the error same as before…
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Lorenzo Orlando Caum
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September 16, 2014 at 11:46 am
Hi Stuart,
Could you tell us about the hosting that you are using for the site?
Also, do you know if regular WordPress notifications are sent out such as password resets or new user emails?
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Lorenzo
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Stuart Harrison
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September 16, 2014 at 12:02 pm
Yes, I just double checked. The mail function is working properly – I just registered a new user under an email I control, and the new user notification went out to the email address, as well as a pass-word reset request. The site is installed on a subdomain (members.merriammusic.com) and is a part of the hosting for Merriam Music.com. It is hosted with greengeeks.ca, but I’m not much of an expert when it comes to understanding server environments…
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Lorenzo Orlando Caum
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September 16, 2014 at 12:29 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue — specifically the Maintenance tab which will have some debugging information?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please be sure to double check your temporary login before submitting the form.
Thank you.
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Lorenzo
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Stuart Harrison
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September 16, 2014 at 12:39 pm
Hi Lorenzo – I’ve sent that in right now with a tested temporary login info.
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Lorenzo Orlando Caum
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September 17, 2014 at 3:59 am
Thanks. I sent over a reply yesterday. Please reply to that email so we can continue troubleshooting.
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Lorenzo
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