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This registration step could not be completed. (4)

Posted: June 8, 2015 at 8:18 am

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Jonas Samaitis

June 8, 2015 at 8:18 am

Hi after testing Stripe payment gateway using test api from stripe, I keep getting this error on payment confirmation page. (This registration step could not be completed. Please refresh the page and try again.)

But if I manually refresh this checkout page it redirects me to the Congratulations Your registration has been successfully processed page.

Also I can see that after I submit my credit card details there is an error (conflict) with admin-ajax.php file.

You can test this all out here: http://storyoftheirish.ie/preview/

Thanks for the help.

Jonas


Lorenzo Orlando Caum

  • Support Staff

June 8, 2015 at 9:07 am

Hi Jonas, could you link to a specific event on your site?

Also, have you already tested with only Event Espresso running to rule out a plugin conflict?


Lorenzo


Jonas Samaitis

June 8, 2015 at 9:16 am

Hi Lorenzo,

Thanks for a quick reply. Here is the link to a single event

http://storyoftheirish.ie/preview/events/tour/

You can test it using
Dummy credit card

number: 4242 4242 4242 4242
csv: 248
expiry: any date past now.

And to answer the second question. Yes I had all plugins and custom theme disabled, but still got the same message.

Also I have noticed that system won’t send me emails after purchase and can see that same error still appears in the inspector.

Thanks

Jonas


Lorenzo Orlando Caum

  • Support Staff

June 8, 2015 at 9:32 am

Hi Jonas, I completed a test registration in Safari without any issues:

http://cl.ly/image/3X2w2z0I2Y1O

What web browser are you using?


Lorenzo

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