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John Sexton
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July 19, 2014 at 8:48 am
We are getting the message: “There are no upcoming dates for this event.” on the upcoming widget for events that have not even started yet. Right now it is 10:45am, and the 2pm program has this message with a red circle. I do not see any option to fix this, and we do not want it to look like the program was canceled. I tried setting the ticket sell time to go past the program, but that did not change anything.
We are using EE4 4.2.8p
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Lorenzo Orlando Caum
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July 19, 2014 at 5:19 pm
Hi John,
I have seen this happen if the event has already started since that isn’t actually an “upcoming” event anymore.
However, your explanation is different since the event has not started.
Could you check the timezone that is set in WordPress admin –> Settings –> General to ensure that is is set to a city or region nearby you?
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Lorenzo
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John Sexton
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July 21, 2014 at 8:13 am
Our time zone is set correctly to New York.
If you check our website http://www.greenburghlibrary.org you will see the problem on the adult ESL class.
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John Sexton
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July 21, 2014 at 8:40 am
Sorry, that program has now started. To make it a little more stable I created a program for teens and placed it on http://www.greenburghlibrary.org/library-services/teens/
The program runs from 1:30pm to 5pm EST today, and already has the error.
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Lorenzo Orlando Caum
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July 21, 2014 at 9:38 am
Thanks John,
Is this event’s ticket on sale date also set to go just past the event’s datetime?
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Lorenzo
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John Sexton
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July 21, 2014 at 12:12 pm
I have tried it both ways – with and without the ticket date past the program. Neither makes a difference.
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Lorenzo Orlando Caum
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July 21, 2014 at 3:13 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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John Sexton
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July 22, 2014 at 2:04 pm
Thanks, I have created the account for you.
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Josh
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July 23, 2014 at 5:18 pm
Hi John,
This looks like something that needs fixing before Event Espresso 4 graduates past beta. We will update you with what we find.
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Josh
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August 19, 2014 at 12:01 pm
Hi John,
I want to follow up and give you an update because this has been fixed in the latest release, Event Espresso 4.3.1.p.
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