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president-il-iaai
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January 18, 2016 at 4:37 pm
Hi,
I’ve read through several similar issues but can’t seem to get a transaction to complete. I get a message: The merchant login ID or password is invalid or the account is inactive. (code: 13)
I have Authorize.net set to Test mode.
I have EventEspresso Debug set to “On” and Send Test Transactions set to “Yes”. I have quadruple checked the API login key and transaction key.
http://www.il-iaai.net/terrence-hoyle-northern-zone-training-conference/
Thanks for your help!!
Dave
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Josh
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January 18, 2016 at 4:44 pm
Hi Dave,
Is your account on Authorize.net an account for their development server or their live server? If it’s for the live server, you set Event Espresso Debug to Off and you can keep Send Test Transactions to Yes for as long as your account is in test mode.
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president-il-iaai
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January 18, 2016 at 5:38 pm
Hey Josh, thank you SO much for your quick reply.
our .net site is just for testing. I haven’t moved it to our .com permanent home yet. And I am using https://sandbox.authorize.net/
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Josh
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January 18, 2016 at 5:59 pm
Here’s the Authorize.net documentation for the error you’re seeing:
https://support.authorize.net/authkb/index?page=content&id=A415
One of the items they mention there has to do with reseller accounts or from Authorize.net sales so if you’re using one of those accounts you can request a test account by completing the form from:
https://developer.authorize.net/hello_world/sandbox/
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