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The Cart doesn't empty if someone leaves the page without purchasing

Posted: October 26, 2022 at 4:07 pm

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sbefoundation

October 26, 2022 at 4:07 pm

When someone starts to purchase a ticket but leaves before finishing, the ticket is “saved” to their cart and others cannot purchase the ticket instead. How can I fix the setting so that the cart automatically empties itself after a certain amount of time?


Tony

  • Support Staff

    •

October 27, 2022 at 3:11 am

Hi there,

That should happen automatically after the duration of the user’s session (which by default is 1 hour).

Are your tickets being held in reserve indefinitely?

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Status: closed

Updated by Tony 2 years, 2 months ago ago

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