Support

Home › Forums › Event Espresso Premium › The Cart doesn't empty if someone leaves the page without purchasing

The Cart doesn't empty if someone leaves the page without purchasing

Posted: October 26, 2022 at 4:07 pm

Viewing 1 reply thread


sbefoundation

October 26, 2022 at 4:07 pm

When someone starts to purchase a ticket but leaves before finishing, the ticket is “saved” to their cart and others cannot purchase the ticket instead. How can I fix the setting so that the cart automatically empties itself after a certain amount of time?


Tony

  • Support Staff

    •

October 27, 2022 at 3:11 am

Hi there,

That should happen automatically after the duration of the user’s session (which by default is 1 hour).

Are your tickets being held in reserve indefinitely?

Viewing 1 reply thread

The support post ‘The Cart doesn't empty if someone leaves the page without purchasing’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 2 years ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso