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Matthew Bernier
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November 4, 2015 at 5:34 pm
Hi Guys,
I Installed EE4 and everything seems to work well but when the transaction completed via Stripe, the user us redirected to the tank you page and they get the following message:
We’re sorry…
This is a system page for displaying transaction information after a purchase.
You are most likely seeing this notice because you have navigated to this page
through some means other than completing a transaction.
Sorry for the disappointment, but you will most likely find nothing of interest here.
Any idea what’s going on here? How can I fix this?
Cheers,
Matthew
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Josh
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November 4, 2015 at 6:27 pm
Hi Matthew,
There are a few possible causes to an issue like this one. You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.
It may also help to turn on debug mode. You can set wp_debug to true by editing the wp-config.php file.
You can use an [FTP client][1] and [a text editor][2] to access change this line to the site’s wp-config.php file:
define(‘WP_DEBUG’, true);
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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Matthew Bernier
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November 4, 2015 at 6:58 pm
Hi Josh,
Thank you for the quick reply!
1+2 did not seem to fix anything…
However I did get the following errors when I activated the debug mode:
An error has occurred:
No transaction information could be retrieved because the registration URL link is missing or invalid.
EES_Espresso_Thank_You – _get_reg_url_link – 198
as well as…
The following errors have occurred:
No transaction information could be retrieved because the registration URL link is missing or invalid.
EES_Espresso_Thank_You – _get_reg_url_link – 198
No transaction information could be retrieved because the registration URL link is missing or invalid.
EES_Espresso_Thank_You – _get_reg_url_link – 198
No transaction information could be retrieved or the transaction data is not of the correct type.
EES_Espresso_Thank_You – get_txn – 150
Any clue ???
Matthew
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Matthew Bernier
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November 4, 2015 at 7:05 pm
I know that other plugins I use use a web hook configured into the app… Is that the problem?
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Josh
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November 4, 2015 at 7:15 pm
Can you try a test transaction with the WP Users integration deactivated?
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Matthew Bernier
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November 4, 2015 at 8:07 pm
Hi,
Disabling the WP User plugin and reactivating it seems to have worked!
Don’t know what caused it but thanks!
Matthew
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Tony
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November 5, 2015 at 5:42 am
Hi Matthew,
Thank you for the update, I’m glad its working now.
Please let us know if you have any further problems.
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