Support

January 13, 2016 at 7:25 pm

The payment method I am using is: Authorize.net AIM

I am testing Event Espresso with a live credit card. When I go to finally register, it says: “This registration step could not be completed. Please refresh the page and try again.” What is weird is that I am still getting an Authorize.net receipt even though Event Espresso says there is an issue. Receipt says that payment is captured.

All the information I am putting in is correct as far as billing goes. When I my the users “my registrations” page, I see the registration listed, but as “Pending Payment Registration, Upcoming Event”.

When I go into the administration side of things, its says the transaction is complete, when I click on the cart icon, it even says “This transaction has been approved. (code: 1)”, but on the previous page it is still blue and still pending payment. Again, I already have an Authorize.net email saying that it captured the funds.

I am not sure how to trouble shoot this. The first time I tried this put in the wrong name for the credit card, and when I fixed it and it went though, I received EIGHT confirmation emails of my registration. Very unusual…

Any clue as to where to start troubleshooting this?
– Freddys