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erik
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July 31, 2014 at 9:35 am
When I try to scan an EE ticket QR code with the EE app I get an error saying “Unable to access web!!” My phone is currently accessing the web, so I’m not sure what the issue is.
My problem seems similar to this one: https://eventespresso.com/topic/scan-ticket-via-mobile-phone/
I’m running Event Espresso V2.0.19 on an android OS.
My event is set up on the testdrive.eventespresso.com website. It’s called Ford Test.
I need to be able to test this functionality to be able to recommend this plug-in for use on our site. What do I need to do to fix the issue?
Thanks
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This topic was modified 10 years, 4 months ago by
 Jonathan Wilson. Reason: Moved to pre-sales
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Jonathan Wilson
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July 31, 2014 at 2:04 pm
Hi Erik,
Which event and ticket were you trying to scan? Are you able to log in? I was able to log in and scan a ticket on my Galaxy S4 with version 2.0.19 of the Event Espresso app. Can you list the details of your device? Device Name, Android ROM and version.
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erik
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July 31, 2014 at 2:18 pm
Which event and ticket were you trying to scan?
Event #44808 – Ford TEST
Ticket Registration ID – 44808-53da596408d6a
Registrant Name – Erik Donham
Are you able to log in?
Yes
Can you list the details of your device? Device Name, Android ROM and version.
Nexus 5, KitKat, Version 4.4.4
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Jonathan Wilson
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July 31, 2014 at 2:31 pm
Okay Erik,
I take that back. I was successfully scanning when logged in as my admin user. When I log in with the testing credentials (myespresso), I get the same error when scanning.
I am looking into this.
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erik
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August 5, 2014 at 1:49 pm
Any progress or way I can test the functionality?
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Josh
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August 5, 2014 at 7:12 pm
Hi Erik,
Can you check the email for the address that’s on file for your account here? I sent you some credentials you can use for another testdrive site that has the Ticketing add-on and JSON API installed.
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